Claire Bernstein
Pasadena,CA
Summary
Seasoned hospitality professional with experience across restaurant, reception, and venue settings. Skilled in customer service, scheduling, multitasking, and maintaining polished service standards. Strong communication abilities support smooth daily operations and positive guest experiences.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Receptionist
HEIMAT
04.2023 - 10.2026
- Coordinated appointment scheduling, calendar updates, and daily reception workflows across departments.
- Resolved guest inquiries promptly, maintaining professional communication and service recovery.
- Trained on phone etiquette, visitor protocols, and administrative procedures.
Server/Bartender
Kincades Bar & Grill
12.2021 - 07.2022
- Managed multiple tables efficiently during peak periods while preserving consistent guest satisfaction.
- Recommended menu items and beverage pairings, supporting upselling and improved guest experience.
- Coordinated with team members to support seamless service, table turnover, and issue resolution.
- Handled cash, card, and tip transactions accurately while balancing needs of the team.
Server/Bartender
J Parker
06.2021 - 12.2021
- Mixed cocktails and poured beverages following recipe standards and liquor safety procedures.
- Delivered attentive table service, anticipating guest needs and resolving requests promptly.
- Processed orders accurately using POS systems, ensuring smooth communication between bar and kitchen.
- Maintained clean, organized bar stations, restocking supplies and glassware throughout service.
Server
Compass Bar and Grill
07.2020 - 03.2021
- Monitored guest needs throughout service.
- Collaborated with hosts and support staff to coordinate seating and efficient service.
- Followed food safety and sanitation standards while handling dishes, beverages, and serviceware.
- Adapted quickly to busy shifts, maintaining professionalism and consistent service quality.
Lead House Manager & Bartender
Windy City Playhouse
01.2018 - 02.2020
- Supervised front-of-house staff, ensuring smooth audience flow and consistent guest service.
- Trained on ticketing procedures, patron policies, and emergency protocols.
- Monitored auditorium conditions, addressing safety concerns and maintaining comfortable patron experience.
Server
Blue Door Farm Stand
10.2017 - 11.2018
- Delivered attentive table service, taking orders accurately and coordinating timely kitchen communication.
- Presented menu items clearly, answering ingredient questions and accommodating guest preferences.
- Processed payments accurately, balancing checks and handling cash and card transactions.
- Maintained clean dining areas, resetting tables quickly to support steady guest flow.
Education
Bachelor of Arts - Acting & Creative Writing
Ithaca College
Ithaca, NY05-2017
Master of Arts - Dramatic Writing
University of Southern California
Los Angeles, CA05-2025
Skills
- Customer service focus
- Strong organization
- Client relationship building
- Multitasking
- Communication skills
- Professional demeanor
- Breadcrumb, Toast, Resy, MOSO, MotionVibe
Certification
Food Handlers Certificate
Timeline
Lead Receptionist
HEIMAT
04.2023 - 10.2026
Server/Bartender
Kincades Bar & Grill
12.2021 - 07.2022
Server/Bartender
J Parker
06.2021 - 12.2021
Server
Compass Bar and Grill
07.2020 - 03.2021
Lead House Manager & Bartender
Windy City Playhouse
01.2018 - 02.2020
Server
Blue Door Farm Stand
10.2017 - 11.2018
Master of Arts - Dramatic Writing
University of Southern California
Bachelor of Arts - Acting & Creative Writing
Ithaca College