CLAIRE BROAS

responsible for the end-to-end management and successful implementation of the Carespan digital health platform across clinics, LGUs, and partner organizations. This role ensures timely deployment, stakeholder coordination, training execution, and system optimization aligned with universal healthcare goals and digital health transformation strategies.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Evaluated student progress regularly through assessments and feedback, adjusting instructional strategies as needed for optimal results.
• Mentored new IT instructors, sharing best practices and contributing to a supportive professional community within the institution.

• Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
• Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
• Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
• Managed immunization compliance within the school population to prevent the spread of communicable diseases.

supports the successful delivery of the Security Bank Payments Hub and Gateway project by managing timelines, tracking deliverables, coordinating with internal and external stakeholders, and ensuring that all project components align with compliance, security, and business goals.

• Working closely with our Project Manager to prepare comprehensive action plans, including resources, timeframes for projects.
• Communicate with clients to identify and define project requirements, scope and objectives specific to Tower and cell sites build, reconstruct, relocation processes.
• Evaluation and quality checking of documents from Subcon to be submitted to Client (SMART) for documentation and billing purposes
• Responsible for overseeing, coordinating and completing all aspects of the construction of wireless telecommunication sites based on documentation that includes Macro’s (new site build), Mod’s (addition/upgrade to existing site), Small cells and microwaves.

• Determine staff standards based on tasks assigned, skills and other operational needs.
• Coordinate and/or monitor orientation of all new personnel (office based).
• Works with Medical Coordinator for Clinic Management to assure compliance with Dept of Labor and Employment – Bureau of Working Conditions and Dept. of Health and other related gov’t body whether in the country or globally
• Foster productive practices which reflect the Aventus Way philosophy of excellence in the delivery of patient care.
• Maintain, periodically reassess and recommend staff education and training program.
• Responsible for evaluating staff performance, developing standards, ensuring basic competencies for all staff.
• Demonstrate effective communication and conflict resolution techniques with contact persons, nurses, physicians, co-workers and other department.

• Staying up-to-date on the latest process and IT advancements to automate and modernize our healthcare systems.
• Develop technical solutions to problems based on business sales revenue/ ROI by defining, documenting and analyzing requirements within and interdepartmental needs
• Responsible for assisting the Manager/ Department Head in planning, leading, organizing and controlling the overall activities of CCD.
• Handles and deploys innovation project of the department.
• Conducts periodic customer satisfaction surveys on the service performance of the team.
• Ensures full and accurate implementation of CCD’s standard operating procedures, particularly on service delivery and utilization management.
• Grants coverage or non-coverage of availments according to authority limits, otherwise elevates to the superior/ Department Head.
• Provides quick and effective written response to all customer complaints and issues received thru letters, emails and social media.
• Ensures customer satisfaction through efficient conduct of investigation of all customer complaints and issues.

• Prepares proposal documentation and project deliverables, such as resumes and corporate qualifications, which respond to customer application/system, technical and operational requirements.
• Prepares documentation and deliverables such as user aids, and training material to support systems integration projects.
• Writes text incorporated into the system instructing users on the operation of the system such as reference manuals and FAQs.
• Produce and arrange illustrations, charts, and photographs to be included in publications
• Edit, standardize, and revise material prepared by other writers or personnel.

• Prepares and writes user and admin manuals. Reports, appendices, operating and maintenance instructions for our hosted solutions.
• Manage and organize document updates.
• Performs analysis and documentation covering agents, HR Admin, operations tool including business process.
• Produces and edits web pages of Amberbase’s intranet website.
• Works collaboratively with Operations and other departments to meet evolving company and client reporting needs.
• Assists the Business Development Director in the creation and maintenance of standard and customized report templates that should be updated and distribute on a regular basis.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures

• Provides documentation for the Corporate Applications Group, presentation of functionalities and step by step user training.
• Participates in the User Acceptance Testing of our products and solutions.
• Quality assurance, troubleshooting, support to clients, deployment & conducts internal training of the deployed products and solutions.
• Conducts Training to Hotel partners on the BIZ (Broadband Internet Zone) Admin Tool.
• Work closely with the QA and Development Group on project requirements.
• Prepares User’s and Admin Manual for internal clients and stakeholders.
• Ensures the appropriate notice is given and documentation prepared and delivered for directors' meetings, agendas are distributed and minutes kept.
• Ensures that proper accounts are maintained and annual reports are prepared.
• Assists in preparation of the Operations Manual and Process Guideline.

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
• Maintain records and files of work and revisions.
• Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication.
• Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding

• Assist in preparation of documents. Perform hands-on research and content validation.
• Write comprehensive user guide manuals for latest product lines.
• Procure, caption and tag all artwork for inclusion with text files.
• Contribute to ongoing evolution of the product line through active participation in product development and requirement gathering meetings.

• Implementation of the Administrative requirements of the Office of the VP.
• Provides the main secretarial/administrative support for the department.
• Arranges files, schedules and appointments of the VP and Receives, classifies and distributes as necessary, all incoming documents and other communications and maintains its CONFIDENTIALITY.
• Receives implements and coordinates with all concerned, specific or general instructions.
• Prepares documentation and correspondences.

• Ensures that all specific instructions are executed for the purpose of pursuing the objective of the department.
• Receives, classifies and distributes all incoming documents and other communications for the department. Maintains and observes strict confidentiality.
• Keeps and maintains up-to-date working files.
• Provides administrative and secretarial assistance to the Director.
• Prepares monthly cash flow report.
• Assists in the quality checking of products prior to delivery.