Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Claire Bigrigg

Canton,OH

Summary

Dedicated professional with my experience in phlebotomy and customer service, exemplified during my time at Aultman Hospital. Skilled in infection control and phlebotomy techniques, complemented by a professional bedside manner. I have excelled in building trust with patients and enhancing team efficiency. I take criticism well and continue to better my work everyday.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomist

Aultman Hospital
08.2024 - Current
  • Packaged and shipped specimens to central lab daily.
  • Verified proper storage and transportation of specimens to laboratories.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Sales Associate

American Eagle Outfitters, Inc
10.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Restaurant Manager

Woodys Rootbeer Stand
03.2023 - Current
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Server

Woodys Rootbeer Stand
03.2020 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

No Degree - Nursing

Aultman College
Canton, OH
05-2028

Skills

  • CPR certification
  • Basic life support
  • Infection control standards
  • Phlebotomy techniques
  • Professional bedside manner
  • EKG interpretation
  • Safety protocols
  • Bed preparation
  • Monitoring patient conditions
  • Certified in CPR/AED

Certification

  • Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
  • First Aid Certification – American Red Cross or St John Ambulance.
  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
  • OSHA Certified
  • CPR/AED Certification
  • Ohio Driver's License
  • ServSafe Food Handler's Certification
  • Patient Care Technician Certification (PCT) - National Healthcare Association.

Timeline

Phlebotomist

Aultman Hospital
08.2024 - Current

Sales Associate

American Eagle Outfitters, Inc
10.2023 - Current

Restaurant Manager

Woodys Rootbeer Stand
03.2023 - Current

Server

Woodys Rootbeer Stand
03.2020 - Current

No Degree - Nursing

Aultman College
Claire Bigrigg