Summary
Overview
Work History
Education
Skills
Hobbies/Extracurriculars
Timeline
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Claire Brown

Claire Brown

Denver

Summary

Experienced and strategic Customer Success Manager motivated by process improvement, relationship building, revenue retention, and driving stable growth. Currently seeking an opportunity to work in a collaborative and value-centered organization that supports ambitious self-starters and career growth.

Overview

4
4
years of professional experience

Work History

Customer Success Manager

Talentdesk.io
07.2023 - Current
  • Successfully managed a portfolio of key accounts, building and maintaining strong relationships with customers to ensure high levels of satisfaction.
  • Conducted regular user training sessions to support customers in understanding and utilizing product features effectively.
  • Proactively addressed customer concerns and provided tailored solutions, resulting in enhanced customer experience.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Collaborated with Sales to ensure seamless handoffs, resulting in smoother customer transitions.
  • Assisted outbound lead generation initiatives by creating personalized video introductions and product demonstrations.
  • Adapted to the unpredictable daily operations of a small, high-growth tech start-up.

Customer Success & Enablement Associate

Velocity Global, LLC
11.2021 - 01.2023
  • Hosted weekly client meetings to drive account revenue, nurture customer relationships, and gain strategic account insights.
  • Utilized data and survey feedback to support and improve client stickiness.
  • Crafted custom trainings and supported a team of sales representatives to increase revenue opportunities and improve client retention.
  • Contributed to sales effectiveness by identifying immediate and long-range issues, and recommending strategic courses of action.
  • Assisted with administrative logistics of planning department events and measurement of post-event effectiveness.
  • Navigated a SMB tech start-up environment with constant structural and process changes

Escrow Assistant

First Integrity Title Company
10.2020 - 07.2021
  • Obtained documents such as proof of insurance and HOA statements.
  • Scheduled signings and gathered required paperwork.
  • Maintained open communication with lenders, brokers and borrowers.
  • Drove company growth and increased revenue by consistently processing a high-volume work load.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Reduced service errors by updating account
    databases and creating an in-office filing system

Education

Bachelor of Arts - Political Science

Evergreen State College
Olympia, WA
06.2014

Skills

  • Google Suite
  • Hubspot CRM Platform
  • Atlassian
  • LinkedIn Sales Navigator
  • Salesforce
  • AskNicely (survey platform)
  • Project Management (Asana)
  • Event Planning & Support
  • Customer Satisfaction, NPS, & Exit Surveys
  • Learning & Development content creation

Hobbies/Extracurriculars

  • Recreating outdoors
  • Travel
  • Home improvement
  • Cooking
  • Music & Singing
  • Family time

Timeline

Customer Success Manager

Talentdesk.io
07.2023 - Current

Customer Success & Enablement Associate

Velocity Global, LLC
11.2021 - 01.2023

Escrow Assistant

First Integrity Title Company
10.2020 - 07.2021

Bachelor of Arts - Political Science

Evergreen State College

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Claire Brown