Claire Brown
Carmel
Summary
Results-driven professional with several years of experience collaborating with CRM development teams and delivering end-to-end solutions. An established leader of Agile Scrum events with a strong track record of managing sprint progress, engaging end users for process design, testing, and training, with successful balance of projects and stakeholders while ensuring platform integrity and long-term system growth.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Sr. Systems Analyst
Purdue University
West Lafayette
08.2022 - Current
- Gather and translate business requirements into clear, actionable user stories with defined acceptance criteria.
- Act as a liaison between technical teams and business stakeholders, including directors and end users, to align solutions with organizational goals.
- Facilitate cross-functional collaboration between developers, administrators, and users throughout the Salesforce platform lifecycle.
- Organize and lead user group meetings across multiple functional areas to drive engagement, feedback, and adoption.
- Coordinate system and user acceptance testing (UAT), ensuring successful validation of new features and enhancements.
- Create and maintain comprehensive documentation of processes, workflows, and system functionality.
- Deliver end-user training and support to increase adoption and effective use of Salesforce capabilities.
- Manage multiple concurrent projects, balancing priorities to meet deadlines and strategic objectives.
CRM Analyst and Communication Specialist
IUPUI
Indianapolis
10.2013 - 08.2022
- Implement new CRM systems including analysis, documentation, training and systems upgrades for vended and custom software applications with a primary focus on CRM systems.
- Manage reviews of system features with functional staff and provide
recommendations for improvements. - Develop standards and business practices to best utilize the CRM system and program features.
Education
Graduate Certificate - Design Thinking
Indiana University
IN12-2022
Bachelor of Arts - Art History
Hanover College
Hanover, Indiana05-2005
Skills
- Customer relationship management
- Project coordination
- Cross-functional collaboration
- Problem solving
- Effective communication
- Time management
- ITIL framework
- User interface design
- Requirements gathering
- Agile methodologies
- Multitasking
Certification
Certified Scrum Master
Timeline
Sr. Systems Analyst
Purdue University
08.2022 - Current
CRM Analyst and Communication Specialist
IUPUI
10.2013 - 08.2022
Graduate Certificate - Design Thinking
Indiana University
Bachelor of Arts - Art History
Hanover College