Claire Cannon
Hendersonville,NC
Summary
Dynamic professfional with a proven track record at CarePartners, excelling in revenue cycle management and patient advocacy. Expert in communication and organizational skills, I successfully reduced insurance denials and improved access to care. Committed to fostering teamwork and enhancing care delivery through mentorship and strategic planning. Reliable and proactive, consistently achieving goals and responding efficiently to changing needs. Known for excellent communication, problem-solving, adaptability and leadership abilities.
Overview
17
17
years of professional experience
Work History
Practice Specialist III, Insurance Specialist
CarePartners
10.2017 - Current
- Managed revenue cycle for ten interdisciplinary outpatient rehabilitation clinics.
- Verified benefits, submitted prior authorizations, communicated with patients their responsibility.
- Mentored junior staff members, fostering professional growth and enhancing overall team performance.
- Championed patient advocacy efforts, promoting awareness of rights and resources available for support throughout their healthcare journey.
- Reduced wait times and improved patient flow by optimizing scheduling processes and resource allocation.
- Led multidisciplinary team meetings focused on improving documentation to reduce denials.
- Established and maintained effective communication with staff, therapists and insurance companies to promote high quality patient care.
Practice Specialist II
CarePartners
02.2015 - 10.2017
- Managed interdisciplinary outpatient therapy clinic.
- Responsible for processing referrals, verifying insurance benefits, registering new patients while providing excellent customer service.
- Participated in professional development opportunities to stay current with industry trends and advancements.
- Assisted in the development of organizational goals, strategies, and performance improvement plans, driving excellence in patient care delivery.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Rehab Aide
CarePartners
02.2013 - 02.2015
- Promoted a safe rehabilitation environment through diligent equipment maintenance and cleanliness.
- Ensured compliance with HIPAA regulations through meticulous handling of confidential patient information.
- Promoted patient adherence to prescribed home exercise programs by providing clear instructions and demonstrations, resulting in improved functional outcomes.
- Encouraged patients' self-care skills development through education on proper body mechanics, home exercise programs, and assistive device usage.
- Increased therapy efficiency by managing inventory levels of supplies and ensuring timely reordering when needed.
- Improved patient mobility by assisting in exercises and stretches during rehab sessions.
- Assisted therapists in administering modalities such as heat, cold, ultrasound, and electrical stimulation to optimize patient recovery.
Office Administrator
ECS Carolinas
05.2011 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Sales Manager
Chico's
03.2008 - 09.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Human Occupational Studies
Lenoir-Rhyne University
Hickory, NC12-2008
High School Diploma -
Aiken High School
Aiken, SC06-2005
Skills
- Expert communication
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
Timeline
Practice Specialist III, Insurance Specialist
CarePartners
10.2017 - Current
Practice Specialist II
CarePartners
02.2015 - 10.2017
Rehab Aide
CarePartners
02.2013 - 02.2015
Office Administrator
ECS Carolinas
05.2011 - 02.2013
Sales Manager
Chico's
03.2008 - 09.2011
Human Occupational Studies
Lenoir-Rhyne University
High School Diploma -
Aiken High School
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