Summary
Overview
Work History
Education
Skills
Volunteeraffiliations
Certification
Timeline
Generic
Claire Caragher

Claire Caragher

Chicago,IL

Summary

Change management leader with over 20 years of business and consulting experience, specializing in talent development, practice operations, portfolio and delivery management, and business development. Excel in guiding organizations and their people through transformation, mindset shifts, behavior adoption, process optimization, and transitioning to new ways of working.

As an authentic and empathetic leader, am a critical thinker and problem-solver with a strong consultative and results-oriented approach. Relentlessly committed to helping organizations and their people achieve strategic business goals and outcomes, always seeking the right solution for each unique situation.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Director, Change Management

Strada (formerly Alight Solutions/Aon Hewitt)
2017.10 - Current

Change & Advisory Practice Leader, responsible for delivering comprehensive strategic change and advisory services to clients transforming their HR and Finance functions. Provide leadership to the consulting team, driving operational efficiencies and fostering professional growth. Serve as a People Leader, dedicated to developing and growing team members. Lead business development efforts to expand our reach and impact.

Change Management Lead

JLL
2016.02 - 2017.10

Responsible for developing a communication strategy and repeatable processes to support JLL's 300+ IT

department and clients.

· Create a communication framework

· Identify stakeholder groups

· Develop communication plans

· Design branding & templates

Change Management Lead

AbbVie
2013.11 - 2016.02
  • AbbVie's QA COE initiative to analyze and build a business case to centralize commercial QA resources (~105) into a global Center of Excellence to maximized work efficiencies.
  • AbbVie's FOUNDATION initiative to transition Operations and Finance back-office functions to a future operating model to more efficiently serve AbbVie's global business
  • SAP Change Management Lead, defined stakeholder impacts, timing, and key messages, developed change strategy to launch five Centers of Excellence, supported team communication and training (train-the-trainer), and prepared for and supported global SAP Go-Lives.

Change Management Lead

USG Corporation
2013.01 - 2013.11

Change & Business Process Lead

Accenture
2011.01 - 2013.01

Change Management Director

Smurfit-Stone Container (formerly WestRock)
2007.01 - 2011.01

Account Manager & Employee Benefits Consultant

Mid-American Group
2006.01 - 2007.01

Director, Program Management Office

Kanbay International (Capgemini)
2005.01 - 2006.01

National Sourcing Manager

The Revere Group
1997.01 - 1999.01

Education

BSBA - Human Communications -

University of Denver
Denver, CO

Skills

  • Business Development
  • Workday
  • MS Suite
  • SharePoint
  • Survey Monkey
  • Smartsheet
  • Mural

Volunteeraffiliations

  • Woman's Club of Evanston, Member, 01/01/00, Present, Contributor of more than $150K and several thousand volunteer hours to social service agencies, including those devoted to women and children.
  • Ted Fund, Board of Trustees, 01/01/97, Present, Fund is devoted to enabling public school children from families with limited financial resources to participate in quality, fee-based summer camps.

Certification

Prosci

Timeline

Senior Director, Change Management

Strada (formerly Alight Solutions/Aon Hewitt)
2017.10 - Current

Change Management Lead

JLL
2016.02 - 2017.10

Change Management Lead

AbbVie
2013.11 - 2016.02

Change Management Lead

USG Corporation
2013.01 - 2013.11

Change & Business Process Lead

Accenture
2011.01 - 2013.01

Change Management Director

Smurfit-Stone Container (formerly WestRock)
2007.01 - 2011.01

Account Manager & Employee Benefits Consultant

Mid-American Group
2006.01 - 2007.01

Director, Program Management Office

Kanbay International (Capgemini)
2005.01 - 2006.01

National Sourcing Manager

The Revere Group
1997.01 - 1999.01

BSBA - Human Communications -

University of Denver

Prosci

Claire Caragher