Claire Carter
Norman
Summary
Dynamic retail professional with extensive experience at Torrid, excelling in store operations and sales strategies. Proven track record in training and mentoring teams, enhancing customer service, and implementing effective merchandising techniques. Strong leadership and communication skills drive team performance and profitability, consistently achieving sales targets through strategic planning and analysis.
Overview
31
31
years of professional experience
Work History
Store Manger
Torrid
07.2021 - 01.2026
- Led daily store operations, ensuring optimal sales performance and customer satisfaction.
- Trained and mentored team members on product knowledge and effective selling techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Managed inventory levels, conducting regular audits to minimize stock discrepancies.
- Analyzed sales trends to develop action plans for improving store profitability.
- Fostered a positive team environment, promoting collaboration and high employee morale.
- Developed staff schedules that optimized labor costs while meeting customer demand.
Sales Team Leader
Lane Bryant
08.2015 - 11.2020
- Led sales team to achieve quarterly targets through strategic planning and performance monitoring.
- Trained and mentored new sales associates, fostering a high-performance culture within the team.
- Developed and implemented effective sales strategies, increasing customer engagement and retention.
- Analyzed sales data to identify trends, informing decision-making for product promotions and inventory management.
- Ensured compliance with company policies and procedures, maintaining operational excellence across all sales activities.
- Conducted regular performance reviews, providing constructive feedback to improve individual and team results.
Team Member
Target
10.1994 - 10.2003
- Assisted in training new team members on operational procedures and customer service standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Education
No Degree - European History
University of Oklahoma
Norman, OKSkills
- Store operations
- Sales strategies
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Store merchandising
- Performance reviews
- Shift scheduling
- Goals and performance
- Payroll management
Timeline
Store Manger
Torrid
07.2021 - 01.2026
Sales Team Leader
Lane Bryant
08.2015 - 11.2020
Team Member
Target
10.1994 - 10.2003
No Degree - European History
University of Oklahoma