CLAIRE CAVANA
SACRAMENTO,COM
Summary
Living in Sacramento and looking for full time, hourly employment within the service industry. Open-availability to become part of a team that strives for excellence. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals.
Overview
10
10
years of professional experience
Work History
Team Manager
BEACH HUT DELI NATOMAS
01.2020 - Current
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Waitress
Cavana Deli, Cavana Pub & Grub
01.2014 - Current
- Transitioned from a quick-service 850 sq ft Deli to a 5000 sq ft Restaurant with full bar.
- Helped with staff training to ensure consistent levels of service for guests.
- learned all duties and obligations from front of house to back of house.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
Miramar beach restaurant
02.2017 - 06.2018
- Trained as a server at a very fast pace with along a view of the ocean
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sutter Hotel Guest Agent
HOTEL SUTTER
01.2015 - 01.2016
- Facilitated great guest service within the hospitality industry by quickly and efficiently using the computerized guest registration system to handle business transactions
- Kept accounts in balance and ran daily reports to verify totals.
- Effectively utilized times of inactivity by taking initiative and helping fellow teammates keeping work and guest areas clean and organized.
Education
High School Diploma -
Amador High School
Sutter Creek, CASkills
- Serving experience
- Customer service (8 years)
- Knowledgeable in food preparation, assembly and pairings
- Account Management
- Till Reconciliation
- Payroll
- Scheduling
- Food safety & Food handling
- Banquets
- Computer System
- Staff Management
- Balanced Work Ethic
- Utilized telephone and email messaging systems
- Guest Accommodations
- Works well under pressure, fast pace environment's
- Hiring and Training
Timeline
Team Manager
BEACH HUT DELI NATOMAS
01.2020 - Current
Waitress
Miramar beach restaurant
02.2017 - 06.2018
Sutter Hotel Guest Agent
HOTEL SUTTER
01.2015 - 01.2016
Waitress
Cavana Deli, Cavana Pub & Grub
01.2014 - Current
High School Diploma -
Amador High School
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