Claire Charles
Tacoma,WA
Summary
Respected professional with experience in coding, maintaining medical charts and improving patient documentation. Smart Health Information Management Director driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision- making, leadership and communication talents. Bilingual Health Information Management Director highly knowledgeable in electronic health records software and recruiting and onboarding new employees. Communicative professional working collaboratively with departments to minimize risk and effectively resolve issues. Looking to take on a challenging role with an established organization.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Polyclinic
03.2021 - 06.2022
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Acted as knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered excellent patient experiences and direct care.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
Lead Medical Support Assistant
Medix
01.2019 - 05.2020
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Streamlined appointment scheduling process for better patient experience and reduced wait times.
- Assisted with medical billing procedures, ensuring prompt submission and resolution of insurance claims.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Ensured accurate record-keeping of patient information, maintaining strict confidentiality in compliance with HIPAA regulations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Enhanced interdepartmental collaboration through facilitating regular team meetings, allowing for more effective care planning and resource allocation strategies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Health Information Management Supervisor
Northwest Community Hospital
11.2017 - 11.2018
- Enhanced efficiency in records management by streamlining processes, resulting in reduced retrieval times and increased accessibility for healthcare providers.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Streamlined release-of-information processes for patients while safeguarding their privacy rights according to federal guidelines.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Facilitated seamless communication between clinical teams and health information management staff to ensure accurate patient records and timely billing processes.
- Improved patient data accuracy by implementing standardized documentation procedures and training staff on best practices.
Health Information Management Clerk
Seattle Ultrasound
11.2010 - 08.2017
- Reduced errors in medical coding through diligent verification and cross-checking of codes assigned by providers.
- Assisted in quality improvement initiatives aimed at optimizing healthcare delivery and patient outcomes through effective information management processes.
- Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
- Performed regular audits of medical records for compliance with regulatory requirements, maintaining high level of data integrity.
Health-information-technician
St. Joe
06.2002 - 07.2010
- Scanned and uploaded medical records into electronic medical records system.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Supported quality improvement initiatives by analyzing patient data trends and identifying areas for potential enhancement in care delivery processes.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Managed approximately 40 incoming calls, emails and faxes per day from patients and facility institutions.
Education
Bachelor of Science - Registered Health Informatics Technology
Shoreline Community College
Seattle, WA12.2020
Skills
- Proficient in EHR, EMR
- Policy compliance
- Building Rapport and Credibility
- Patient Care Coordination
- Articulate Communication
- Goal Setting
- Reliability and Dedication
- Patient confidentiality
- HIPAA Compliance
- Documenting and Recording Information
- Word Processing
- Documentation
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Care Coordinator
Polyclinic
03.2021 - 06.2022
Lead Medical Support Assistant
Medix
01.2019 - 05.2020
Health Information Management Supervisor
Northwest Community Hospital
11.2017 - 11.2018
Health Information Management Clerk
Seattle Ultrasound
11.2010 - 08.2017
Health-information-technician
St. Joe
06.2002 - 07.2010
Bachelor of Science - Registered Health Informatics Technology
Shoreline Community College
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