Claire Chartrand
Agoura Hills,CA
Summary
I am committed to delivering positive experiences to customers and guests of all ages. I am adept in skills such as communication, the safety of others, as well as supporting customers and helping people feel at ease. I am customer service-driven and I take great pride in being a punctual, reliable employee.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership Desk Assistance and Fitness Attendant
Yarrow Family YMCA
08.2022 - Current
- Payment Processing: Handle member payments, process transactions for memberships, programs, and services. Ensure accuracy in financial transactions and maintain proper documentation.
- Phone and Email Communication: Answer phone calls and respond to emails, addressing inquiries about memberships, programs, hours of operation, and other relevant information.
- Data Entry and Maintenance: Input and update member information in the YMCA's membership management system. Maintain accurate records of membership details and ensure data integrity.
- Administrative Tasks: Help with general office tasks such as filing, organizing paperwork, and maintaining a tidy and efficient front desk area.
- Member Assistance: Help members with questions, provide equipment guidance, and maintain a friendly atmosphere.
- Equipment Care: Check and clean fitness equipment, ensuring a safe and organized area.
- Safety Oversight: Monitor member practices for safety, step in if needed, and handle emergencies.
- Rules Enforcement: Enforce YMCA policies and rules, ensuring a respectful environment.
- Support Classes: Assist instructors, set up classes, and check attendees for fitness programs.
- Information and Promotion: Offer program details to members, encourage memberships, and share benefits.
- Cleanliness and Setup: Keep the area clean, set up equipment for classes, and help maintain the facility.
Security Guard for Vintage Church
Allied Universal Security Services
10.2022 - 02.2023
- Safety: Secured all doors and windows when not in use.
- Customer Service: Cultivated meaningful relationships with people in order to contribute to a healthy and happy environment.
- Communication: Always made sure to effectively communicate to my team.
- Maintaining a calm environment: Became a professional at alleviating intense or tough situations, listening to people and empathizing with their situation and always offering help.
Child Care Provider
Families
12.2021 - 11.2022
- Taken care of 5+ children at a time.
- Meal prepped for families.
- Ensured safety of children under my supervision at all times.
- Engaged all children with lots of playtime and involving activities.
- Gained years of experience with problem solving and gentle guidance that can be applied to any work environment.
Security Guard For Westfield Topanga Mall
Bentley Forbes Security
03.2021 - 08.2021
- Dedicated over 6 months to this job and over 3 years to this profession (security guarding).
- Acquired ample amounts of customer service experience as well as safety training for all emergency situations. (Ex. Giving mall customers directions, helping customers find lost items and or children, diffusing intense and aggressive situations)
- I have been trained on how to handle emergency situations in a calm and collected manner in order to find a solution within seconds.
Course Facilitator
New Mexico Military Institute
08.2018 - 08.2019
- Outstanding customer service: Interacted with 40-50 cadets and visitors from all around the world every day with a friendly, patient manner to deliver a positive, fun experience and served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences
- Physical Labor: Provided physical assistance to cadets and visitors and helped with maintaining a safe environment
- Focus: Delivered high level of service through prompt issue resolution and dynamic attention to detail
- Customer service: Educated visitors and cadets on facilities and rules and regulations and answered all questions promptly so that every guest felt safe and comfortable
- Safety: Checked and double checked the ropes and clasps of all climbers to maximize safety and manage risk
- Training: Trained associates to handle the rope equipment
- Enforcing rules and policies: Inspected ropes and climbing equipment to check compliance with event and safety regulations
- Security Guard for the Westfield Topanga mall
- Dedicated over 6 months to this job and over 3 years to this profession (security guarding)
- Acquired ample amounts of customer service experience as well as safety training for all emergency situations
- (Ex
- Giving mall customers directions, helping customers find lost items and or children, diffusing intense and aggressive situations)
- I have been trained on how to handle emergency situations in a calm and collected manner in order to find a solution within seconds
- Child care
- Taken care of 5+ children at a time
- Meal prepped for families
- Ensured safety of children under my supervision at all times
- Engaged all children with lots of playtime and involving activities
- Gained years of experience with problem solving and gentle guidance that can be applied to any work environment
- Security Guard for Vintage Church in Santa Monica
- Safety: Secured all doors and windows when not in use
- Customer Service: Cultivated meaningful relationships with people in order to contribute to a healthy and happy environment
- Communication: Always made sure to effectively communicate to my team
- Maintaining a calm environment: Became a professional at alleviating intense or tough situations, listening to people and empathizing with their situation and always offering help.
Education
Agoura High School
Agoura Hills, CA06.2021
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Bentley- Forbes Security Training Academy, Inc
2021
Skills
- Equipment maintenance
- Policy compliance
- Issue resolution
- Customer service
- Expertise
- Safety assurance
- Relationship building
- Working
- Collaboratively
- Reliable and
- Trustworthy
- Multitasking
Certification
CPR Certification
Guard Card
MDTS Certification
Additional Information
- Activities and Honors - , Participated in Girl Scouts for 3 years, earned Gold Award - Dedicated 12 years to becoming proficient in Tae Kwon Do and earned black belt
Timeline
Security Guard for Vintage Church
Allied Universal Security Services
10.2022 - 02.2023
Membership Desk Assistance and Fitness Attendant
Yarrow Family YMCA
08.2022 - Current
Child Care Provider
Families
12.2021 - 11.2022
Security Guard For Westfield Topanga Mall
Bentley Forbes Security
03.2021 - 08.2021
Course Facilitator
New Mexico Military Institute
08.2018 - 08.2019
Agoura High School
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Bentley- Forbes Security Training Academy, Inc
CPR Certification
Guard Card
MDTS Certification
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