Claire Clark
Highlands Ranch,CO
Summary
Experienced Patient Access Manager seeking to broaden impact as Senior Director of Patient Access Registration at Centura Health. Mission driven and focused on creating a team culture of psychological safety. Strategic leader who works closely with hospital and system leaders on quality initiatives and operational change. Passionate about service to others.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Manager
SCL Health Saint Joseph Hospital
03.2019 - Current
- Established and continuously develop a leadership team that collectively oversees and manages daily operations in all Patient Access areas at Saint Joseph Hospital, Northglenn Freestanding ED, and Regional Float Pool
- Collaborate and partner with operations, clinical, and system leaders on workflows, performance improvement, system initiatives, patient satisfaction, and compliance with regulatory agencies
- Monitor and report out on system and departmental KPI's. Develop and implement action plans to reach and maintain high performance in all Patient Access areas
- Increased and maintained high employee engagement scores by cultivating a culture within the team that fosters trust, transparency, collaboration, respect, good humor and accountability
- Ensure all Patient Access leaders and caregivers have the resources, information and tools needed to meet all requirements of their job descriptions. Implemented a care site monthly "SME" newsletter to keep the team informed of upcoming changes that impact their workflow
- Established a care site career ladder for high-performing registrars to advance to a Registrar Level 2 role. Currently building and implementing a year-long Lead Development curriculum with RC&LD education team for all Revenue Cycle Leads
- Key leader in establishing operations for COVID-19 testing center and redefining the registration process, along with clinical partners, throughout the pandemic
- Continuously evaluate staffing to ensure staffing is aligned with patient volumes in each department. Present organized data and business plan to VP of Finance when additional or replacement FTEs are needed
District Patient Access Manager
Emerus
04.2016 - 03.2019
- Worked closely with Medical Directors, Physicians, CEO, CNO, and market leadership on quality initiatives, process improvements projects, survey preparedness, corrective action plans, patient grievances, and other routine tasks
- Collect and report appropriate metrics and data quarterly at QIC, EOC, and Medical Executive Committee in addition to taking all committee meeting minutes
- Routinely met with Surgeons and Physicians to maintain a positive business relationship in regard to referrals and continuity of care for our patients
- Oversaw the initial hiring and training-plan development for new markets as Emerus continued to expand (i.e. tasked with hiring all Patient Access positions, associates and leaders, for TX, CO and ID markets)
- Provide thorough supervision over day-to-day facility operations in accordance with set policies and guidelines to ensure compliance with medical/legal requirements and DNV/ISO standards
- Observe strict confidentiality and safeguard all patient-related information in full compliance with HIPPA and EMTALA standards
- Oversaw and reported on all front end collections at the facility level, consistently met collection goals set by CFO
Patient Access Manager
Emerus
01.2012 - 03.2016
- Job duties are consistent with the duties of "District Patient Access Manager" work experience listed above
Education
Bachelor of Science - General Studies
Southern Illinois University Carbondale
Carbondale, IL12.2009
Transferred - Kinesiology
Louisiana State University And A&M College
Baton Rouge, LA05.2007
Skills
- Relationship building
- Training and development
- Integrity
- Financial acumen
- Communication
- Adaptability
- Time management
- Self-motivated
- Strategic thinking
Certification
Certified Healthcare Access Manager (CHAM)
Affiliations
HFMA Member
NAHAM Member
Timeline
Patient Access Manager
SCL Health Saint Joseph Hospital
03.2019 - Current
District Patient Access Manager
Emerus
04.2016 - 03.2019
Patient Access Manager
Emerus
01.2012 - 03.2016
Bachelor of Science - General Studies
Southern Illinois University Carbondale
Transferred - Kinesiology
Louisiana State University And A&M College
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