Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Clark

Carlisle,PA

Summary

Compassionate Patient Care Representative with proven ability to complete tasks efficiently and increase productivity in fast-paced environments. Skilled in patient communication, electronic health records management, and appointment scheduling. Excel at empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

B2B Customer Care Representative

Orthopedic Institute of Pa
Camp Hill, PA
09.2021 - 10.2024
  • Answered customer inquiries over the phone and via email in a timely manner.
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
  • Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
  • Obtained patient address, insurance information, contact information and medical history.
  • Demonstrated flexibility during changes to patient care practice.
  • Received and routed care team messages and documents to appropriate staff.
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.

Body Shop Office Assistant

Turner Chevrolet
Harrisburg, PA
08.2016 - 09.2023
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Facilitated communication within the office and with external partners.
  • Answered telephones, directed calls, and took messages.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Education

Manager's License - Cosmotology

Cumberland Perry Votech
Mechanicsburg, PA
06-1990

High School Diploma -

Mechanicsburg Area Senior High School
Mechanicsburg, PA
06-1987

Vocational License - Cosmotology

Cumberland Perry Vocational/Tech
Mechanicsburg, PA
06-1987

Skills

  • Organizational Skills
  • New patient chart preparation
  • Scheduling appointments

Timeline

B2B Customer Care Representative

Orthopedic Institute of Pa
09.2021 - 10.2024

Body Shop Office Assistant

Turner Chevrolet
08.2016 - 09.2023

Manager's License - Cosmotology

Cumberland Perry Votech

High School Diploma -

Mechanicsburg Area Senior High School

Vocational License - Cosmotology

Cumberland Perry Vocational/Tech

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Jennifer Clark