Claire Colbourne
11970 Snapshot Court, Nokesville
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Known for implementing process improvements and effective conflict resolution, committed to enhancing customer care and operational success.
Overview
22
22
years of professional experience
Work History
Opthalmic Patient Techician
Associates in Eyecare
Bristow
06.2021 - 01.2023
- Documented patient information accurately in electronic health records.
- Scheduled follow-up appointments and coordinated necessary referrals for patients.
- Responded to patient inquiries with empathy and provided necessary information.
Retail Sales Manager
John Lewis Partnership
HIgh Wycombe, UK
05.2014 - 04.2017
- Collaborated with marketing to execute visual merchandising plans that attracted customers.
- Analyzed sales performance data to identify trends and recommend actionable improvements.
- Strengthened customer relationships by providing personalized service and follow-up communications.
- Coordinated staff schedules to ensure adequate coverage during peak shopping hours.
Senior Resource Manager
British Telecom Conferencing
London
05.2006 - 05.2014
- Led strategic workforce planning initiatives to align staffing needs with business objectives.
- Developed process improvement strategies that enhanced operational efficiency across resource management functions.
- Facilitated stakeholder engagement through regular updates and feedback sessions to ensure alignment on objectives.
- Directed talent development initiatives, fostering continuous learning and career growth within the team.
- Streamlined recruitment processes, significantly reducing time-to-hire for critical positions.
- Enhanced communication with cross-functional teams to support project alignment and resource sharing.
- Executed workforce analytics to assess and forecast resource needs based on project demands.
Video Conference Co ordinator
British Telecom Conferencing
London
09.2000 - 05.2006
- Managed meeting schedules, optimizing time slots for participants across multiple time zones.
- Developed participant engagement strategies that enhanced interaction and collaboration during conferences.
Education
Associate of Arts - Business And Design
Amersham And Wycombe College
England06-1997
Skills
- Customer service
- Appointment management
- Process improvement
- Team collaboration
- Effective communication
- Visual merchandising
- Customer relationship management
- Staff scheduling
- Inventory management
- Conflict resolution
- Upselling strategies
- Team leadership
Timeline
Opthalmic Patient Techician
Associates in Eyecare
06.2021 - 01.2023
Retail Sales Manager
John Lewis Partnership
05.2014 - 04.2017
Senior Resource Manager
British Telecom Conferencing
05.2006 - 05.2014
Video Conference Co ordinator
British Telecom Conferencing
09.2000 - 05.2006
Associate of Arts - Business And Design
Amersham And Wycombe College