Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Patient Financial Navigator
Florida Cancer Specialists & Research Institute
Saint Petersburg, FL
2021.10 - Current
Managed and obtained approvals for all aspects of Managed Care
Demonstrated expertise in ICD-10 and CPT coding.
Ensured consistent quality in eligibility and benefits verification every day
Engaged in the daily task of initiating prior authorizations for treatment regimens, office visits, and imaging.
Handled appeals for denied authorizations when necessary
Reviewing EOB's to determine claims were processed correctly.
Explained the various billing procedures and processes to patients.
Provided guidance to patients regarding insurance coverage, payment plans, and available resources.
Insurance Eligibility and Authorization Coordinator
Bay Dermatology and Cosmetic Surgery
Saint Pete Beach, FL
2019.06 - 2022.10
Obtained insurance authorizations for outpatient procedures as required.
Maintained regular checks on patients' benefits and eligibility to ensure accuracy.
Performed tasks with minimal guidance
Resolved daily problems and insurance issues promptly.
Researched information as necessary to resolve patient inquiries or issues with authorizations.
Customer Advocate/Benefit Value Advisor
HCSC Blue Cross and Blue Shield of Texas
Marshall, TX
2018.05 - 2019.05
Demonstrated strong attention to detail by correcting and adjusting medical claims as required, ensuring accuracy of information.
Resolved customer inquiries related to medical insurance plans, including eligibility, billing, and claims processing.
Advised customers on how best to use their available benefits under their respective plans.
Inputted data into the system, maintaining accuracy of provider coding information and reported services.
Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
Medical Office Receptionist and Billing Clerk
The Beverly Clinic
Longview, TX
2014.04 - 2018.05
Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
Handled confidential paperwork related to patient visits according to HIPAA regulations.
Scheduled patient appointments, collected co-pays and verified insurance coverage.
Submitted diagnosis and procedure codes for insurance companies.
Managed all payments processing, invoicing and collections tasks.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Demographics Representative/Medical Records
EmCare/MedAssociates
Longview, TX
2013.01 - 2014.01
My main duty as a Medical Record clerk was to request and gather miscellaneous medical records for 25 healthcare facilities for anesthesia billing.
I worked independently and maintained an excellent production daily.
Identified discrepancies between physical documentation and electronic health records.
Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
Processed incoming medical records requests.
Performed quality assurance reviews of medical records for accuracy and completeness.
Business Office Customer Service Rep
Longview Regional Medical Center
Longview, TX
2011.01 - 2013.01
Achieved outstanding results by prioritizing Customer Service and effectively handling diverse tasks
Ensured accurate completion of accounts receivable and patient payment transactions on a daily basis
Performed data entry of patient information into electronic health records system.
Prepared correspondence and other documents as needed.
Participated in team meetings and training sessions as required by the organization.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Medical Office Management-Technical Diploma -
Tyler Junior College
12.2017
High School Diploma -
North Desoto High School
05.1998
Skills
Medical Billing
Insurance Verification
ICD-10 and CPT Coding Experience
Managed Care Specialist
Collections and Appeals
Document Review
Ability to interpret and read Explanation of Benefits
MS Excel and Outlook Skills
Attention to detail
Claims Processing
Medical Terminology
Teamwork and Collaboration
Self Motivation
Time Management
Timeline
Patient Financial Navigator
Florida Cancer Specialists & Research Institute
2021.10 - Current
Insurance Eligibility and Authorization Coordinator
Bay Dermatology and Cosmetic Surgery
2019.06 - 2022.10
Customer Advocate/Benefit Value Advisor
HCSC Blue Cross and Blue Shield of Texas
2018.05 - 2019.05
Medical Office Receptionist and Billing Clerk
The Beverly Clinic
2014.04 - 2018.05
Demographics Representative/Medical Records
EmCare/MedAssociates
2013.01 - 2014.01
Business Office Customer Service Rep
Longview Regional Medical Center
2011.01 - 2013.01
Medical Office Management-Technical Diploma -
Tyler Junior College
High School Diploma -
North Desoto High School
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