Claire Conway
Ridley Park,PA
Overview
35
35
years of professional experience
Work History
Patient Sevice Representative
The Children’s Hospital of Philadelphia
Broomall, PA
01.2001 - Current
- Assisted patients in scheduling appointments and managing follow-up care.
- Communicated with healthcare providers to ensure accurate patient information.
- Handled incoming calls and inquiries, providing timely responses to patient needs.
- Maintained patient records in electronic health record systems for accuracy and compliance.
- Provided support during patient check-in and check-out processes to enhance efficiency.
- Educated patients on available services and insurance options to facilitate understanding.
- Collaborated with team members to improve workflows and enhance patient experience.
- Resolved patient concerns promptly, fostering positive relationships within the healthcare environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Billing Manager
The Children's Hospital of Philadelphia
Broomall, PA
05.1995 - 12.2000
- Managed billing operations, ensuring accurate invoicing and timely collections for patient services.
- Collaborated with healthcare teams to resolve billing discrepancies and enhance patient satisfaction.
- Implemented process improvements that streamlined billing workflows and reduced turnaround times.
- Trained new staff on billing procedures and system navigation to ensure compliance and efficiency.
- Reviewed claims for accuracy, minimizing rejections and optimizing revenue cycle management.
- Developed training materials to enhance team knowledge of regulatory changes affecting billing practices.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Worked with customers to develop payment plans and bring accounts current.
Delaware County Pediatrics
Patient Service Representative
05.1990 - 05.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Timeline
Patient Sevice Representative
The Children’s Hospital of Philadelphia
01.2001 - Current
Billing Manager
The Children's Hospital of Philadelphia
05.1995 - 12.2000
Delaware County Pediatrics
Patient Service Representative
05.1990 - 05.1995
High School Diploma -
Archbishop Prendergast Catholic High School
Associate Of Business Administration - Business Administration And Management
Delaware County Community College
Education
High School Diploma -
Archbishop Prendergast Catholic High School
Drexel Hill, PAAssociate Of Business Administration - Business Administration And Management
Delaware County Community College
Media, PA