Claire Costello

Activity Planning & Coordination: Curate and manage a comprehensive monthly activity schedule, including regular recreational, therapeutic, and social activities designed to enhance residents' quality of life.

Event Management: Lead the planning and execution of large-scale community events, including holiday celebrations, themed parties, and special occasions.

Personalized Engagement Profiles: Develop detailed engagement profiles for each resident upon move-in to ensure that activities are tailored to their individual preferences, physical abilities, and cognitive needs, thereby enhancing participation and satisfaction.

Daily Activity Oversight: Coordinate and supervise day-to-day activities, ensuring that each event is executed smoothly and that all residents' needs, including safety and comfort, are met. Provide leadership during events.

Resident and Family Communication: Build strong relationships with residents and their families, gathering feedback to ensure activities meet expectations and improve overall resident satisfaction.

Administrative Support: Use Microsoft Outlook, Word, and other platforms to manage correspondence, track participation, and support the programs' overall operational efficiency.

• Welcome all community visitors, respond to inquiries, oversee guest sign-ins, answer phone calls, and direct them to the appropriate residents and staff members
• Placed program activity sheets for the next day on residents' doors every night, ensuring timely and organized communication of daily activities
• Delivered packages to residents promptly, ensuring they reach the correct destinations
• Assisted with resident emergencies by making the necessary calls within and outside the community, following established guidelines

• I was always multitasking such as answering phones, making massage and tennis reservations, staying on top of inventory needs, and folding towels, all while never forgetting to greet our members and say hello with a smile to everyone who walks in, as well as various other front desk duties.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Greeted the customers with a friendly disposition and made them feel at home before I assigned them a table
• Used a great level of situational awareness to be sure of the happenings in the restaurant
• I was able to stay focused all the time and make sure that the servers, bartenders, and the kitchen staff, as well as equipment, are functioning well
• Used point-of-sale systems including assigning occupants to tables, entering orders, submitting orders to the kitchen, and processing payments

• I managed the reception area including greeting customers and responding to telephone and in-person requests
• I performed the daily check for salon compliance as well as performed cash wraps and bank deposits.
• Submitted and made orders for their product inventory.
• Recommended beauty care and cosmetic products to customers.

• Greeted patients and walk-ins with professionalism and empathy, helping create a calm and welcoming clinic environment.
• Checked patients in and out, ensuring accurate registration and verification of insurance and personal information.
• Provided cost estimates and assisted patients with understanding insurance coverage and available financial assistance programs.
• Scheduled patient appointments and coordinated referrals to appropriate healthcare providers and services.
• Complete routine bookkeeping tasks, ensuring accurate accounting and documentation for all patient payments, donations, grants, and funding sources.

Promoted sign ups for the patient portal.

• Type in your responsibilities, achievements and job details. Need help? Use the pre-written examples by clicking the Add button on the right side

• Utilizes a person-centered approach starting with positive perceptions of aging, while building relationships and connections amongst residents
• Develops a monthly calendar, in partnership with residents, based on residents’ shared interests
• Provided leadership support to staff and intervened in resident or team situations when necessary to ensure safety, professionalism, and quality care.
• Maintained on-call availability to address urgent resident needs, staff concerns, and operational issues outside of regular working hours.
• Assisted with staffing needs by picking up shifts and supporting multiple departments to maintain consistent resident care and service.
• Responded quickly to resident concerns and emergencies, ensuring issues were resolved calmly and effectively.
• Collaborates with community leadership team to plan, coordinate, and execute special events at the community including, but not limited to, holiday, family, educational, and other marketing events
• Plans and schedules meaningful opportunities for resident engagement outside the community, which may include driving a community vehicle