Claire Coulter
Hattiesburg,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn
08.2023 - Current
- Collected room deposits, fees, and payments.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Communications Manager
Artistic Claire's
01.2021 - Current
- Developed and implemented strategic communication plans to promote the organization's vision, mission, and core values
- Wrote compelling press releases, website content, newsletters, brochures, speeches, and other marketing materials
- Developed strategies to maximize sales opportunities through effective communication with clients
Crew Member
McDonalds
08.2020 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelors in Bus Admin - Entrepreneurship
The University of Southern Mississippi
05.2025
Associate in Arts(A.A.) - Business Administration
Mississippi Gulf Coast Community College
Gautier, MS05.2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Listening skills
- Goal oriented
- Cash handling
- Verbal/written communication
Certification
Microsoft Office Excel Associate Certified, Mo-200
Timeline
Front Desk Agent
Hilton Garden Inn
08.2023 - Current
Communications Manager
Artistic Claire's
01.2021 - Current
Crew Member
McDonalds
08.2020 - 09.2022
Associate in Arts(A.A.) - Business Administration
Mississippi Gulf Coast Community College
Bachelors in Bus Admin - Entrepreneurship
The University of Southern Mississippi
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