Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claire Crees

Des Moines,IA

Summary

Proven leader with a track record of enhancing operational efficiency at Urban Air Adventure Park. Skilled in strategic planning and team development, I excel in fostering high-quality customer service and resolving complex problems. Demonstrates exceptional organizational and communication abilities, significantly improving team performance and customer satisfaction. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Manager

Urban Air Adventure Park
09.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Contact all up coming birthday parties multiple time prior to them coming in and confirming what is expected and what they need and coming to a agreement.
  • Doing weekly inventory on multiple sections and placing orders as needed.
  • Organizing multiple areas to keep a good flow and stress free zone so everyone knows where everything is.
  • Using my top customer service skills in answering phones and in person interactions, hearing out the customers and communicating effectively on what they have to say.
  • Problem solving in ways that better everyone in the situation.
  • Providing a strong bond with coworkers so if they have problems they can bring them up or if they have questions we can solve them together.
  • Planning my day at the start and having a full plan and list of what is going on and what needs done during my time there.
  • Spending extra time deep cleaning areas that aren’t focused on as often as others.
  • Meeting with my superiors often and talking through what is going well and what we could work on to improve.

Private Nanny

Rachel Martens
05.2022 - 08.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • I’ve also know these children since they were young and have babysat them prior to becoming there nanny. So we have grown a bond.

Daycare Teacher's Assistant

First Assembly of God Child Development Center
09.2017 - 09.2019
  • Set up playroom and childcare areas for safety and cleanliness.
  • Established safe play environment for children.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Consistently enforced disciplinary limits for structured environment conducive to learning.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Kept children between ages of 6 months and 11 safe and secure with vigilant oversight.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Enforced rules and instructions to maintain discipline.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Prepared reports and maintained administrative records.

Education

Des Moines Area Community College
Ankeny Iowa

High School Diploma -

Urbandale High School
Urbandale, IA
05.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Staff Development
  • Schedule Preparation
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Team Development
  • Hiring and Training
  • Managing Operations and Efficiency
  • Task Delegation
  • Team building
  • Emergency Response
  • Assisting elderly with daily tasks such as going to the bathroom, car rides, outings, eating, walking and daily tasks

Timeline

Private Nanny

Rachel Martens
05.2022 - 08.2024

Manager

Urban Air Adventure Park
09.2019 - Current

Daycare Teacher's Assistant

First Assembly of God Child Development Center
09.2017 - 09.2019

Des Moines Area Community College

High School Diploma -

Urbandale High School

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Claire Crees