Claire DeSouza
Richmond,VA
Summary
Proven leader with extensive experience in organizational leadership and strategic planning, notably at Kappa Kappa Gamma Sorority. Excelled in fostering collaboration, driving initiatives for continuous improvement, and enhancing member satisfaction. Skilled in conflict mediation and articulate communication, adept at building strong relationships and promoting community outreach. Achievements include implementing a feedback system that significantly boosted member engagement and ensuring members uphold their agreement to all sorority bylaws.
Overview
5
5
years of professional experience
Work History
Standards Board Member
Kappa Kappa Gamma Sorority
01.2023 - 12.2024
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with organization vision and long-term objectives.
- Prepared and presented reports to inform board on member status with upholding sorority bylaws.
- Boosted member satisfaction, implementing comprehensive feedback system for continuous improvement.
- Collaborated with advisors and national headquarters to review and maintain compliance with regulations.
Tennis Camp Instructor
ACAC Fitness & Wellness Center
06.2023 - 08.2023
- Implemented innovative coaching techniques that led to noticeable improvements in camper''s gameplay strategies.
- Promoted teamwork among camp attendees, resulting in stronger bonds between players and increased enjoyment of the sport.
- Managed daily administrative tasks, ensuring the smooth operation of the tennis camp program.
- Demonstrated adaptability by modifying lesson plans based on weather conditions, facility availability, or other unforeseen circumstances.
Academic Mentor
University Of Mississippi Ole Miss
01.2023 - 05.2023
- Boosted student motivation through engaging activities that fostered confidence in their abilities to achieve academic success.
- Enhanced student comprehension by providing personalized academic guidance and support.
- Oversaw the implementation of intervention programs for at-risk students, monitoring progress and adjusting strategies as needed.
- Contributed to a positive school culture by actively participating in faculty meetings, professional development opportunities, and community events.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
Restaurant Hostess
Melito's Restaurant
04.2020 - 01.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
BBA - General Business
University of Mississippi
University, MS05-2026
Skills
- Organizational Leadership
- Strategic Planning
- Nonprofit experience
- Leadership experience
- Conflict Mediation
- Policy Development
- Risk Reduction
- Policy evaluation
Timeline
Tennis Camp Instructor
ACAC Fitness & Wellness Center
06.2023 - 08.2023
Standards Board Member
Kappa Kappa Gamma Sorority
01.2023 - 12.2024
Academic Mentor
University Of Mississippi Ole Miss
01.2023 - 05.2023
Restaurant Hostess
Melito's Restaurant
04.2020 - 01.2022
BBA - General Business
University of Mississippi
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