Claire Dorlus
Pompano Beach,Fl
Summary
Adept at crisis management and problem-solving, I significantly enhanced dispatcher training at Lydia Security, boosting performance accuracy in high-pressure situations. My proficiency in Microsoft Excel and effective listening skills have been pivotal in streamlining emergency response operations, demonstrating a strong ability to lead and collaborate within high-stakes environments.
Overview
16
16
years of professional experience
Work History
911 Dispatcher
Lydia Security
03.2021 - Current
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Sales Associate
7-Eleven
08.2019 - Current
- Maintain a clean customer friendly environment in store
- Provide prompt, efficient, and courteous customer service
- Drive sales through effective communication with customers
- Manage control of store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records
- Responsible for basic department pricing and making daily price changes; ensure proper signage is displayed to support accurate pricing of products
- Evaluate and develop displays, including promotional, seasonal, structures and sale merchandise
- Forecast, order and stock merchandise
- Complete resets and revisions
- Check in merchandise deliveries from vendors
Shift Supervisor
Wendy’s
04.2015 - 08.2019
- Maintained fast, accurate top-notch customer service to every guest that comes into the restaurant
- Work with team to achieve sales goals
- Managed and provided proper training for crew members
- Monitored food inventory level, forecasted, and placed orders accordingly
- Managed and maintained safe working condition
- Complied with food safety procedures
- Executed company policies and procedures
Sales Representative
Universal Payment & Communication
03.2009 - 06.2014
- Greet customers in timely and positive manner to create a positive sales/buying experience for the customers
- Identified the needs of every customer and recommended the best products and services that meet the customer’s expectation
- Provided the best customer in-store experience
- Contributed to the team success by learning and sharing beast sales practices while helping customers
- Handled all administrative aspects of the sale including paperwork to establish service, accepting customer payments, and filing completed orders
Education
Associates in Arts -
Miami Dade College
Miami, Fl06.2013
High School Diploma -
Booker T Washington
Miami, FL05-2005
Skills
- Proficient in Lotus Notes
- Proficient in Adobe and microsoft office
- Clear Communication Skills
- Teamwork and Collaboration
- Problem-Solving
- Data entry proficiency
- Information documentation
- Microsoft Word
- Administrative Support
- File Organization
- Customer and client relations
- Customer Relations
- Documentation and Recordkeeping
- Office Management
- Scheduling and calendar management
Languages
Spanish
Professional Working
Haitian Creole
Full Professional
Timeline
911 Dispatcher
Lydia Security
03.2021 - Current
Sales Associate
7-Eleven
08.2019 - Current
Shift Supervisor
Wendy’s
04.2015 - 08.2019
Sales Representative
Universal Payment & Communication
03.2009 - 06.2014
Associates in Arts -
Miami Dade College
High School Diploma -
Booker T Washington
Similar Profiles
Amanda RiveraAmanda Rivera
Medical Assistant at lydia sanchezMedical Assistant at lydia sanchez
Jessa RichardsJessa Richards
Private Nanny at Lydia RadyPrivate Nanny at Lydia Rady
Lydia FeldmanLydia Feldman
Wellness Coach at Lydia Feldman CoachingWellness Coach at Lydia Feldman Coaching