CLAIRE EARDLEY
Grand Rapids,Michigan
Summary
I have completed my sophomore year at the University of Michigan and am studying economics and computer science to develop a strong foundation in analytical thinking, problem-solving, and understanding complex systems. Experienced in customer-facing roles, building effective communication and interpersonal skills. Currently exploring career paths that align with this versatile academic foundation and a commitment to professional growth. Eager to contribute to an internship that fosters growth in economic understanding, strategic decision-making, and impactful solutions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Intern
Gecko Brands
Grand Rapids, MI
05.2024 - 08.2024
- Processed orders, forms, and requests efficiently.
- Resolved customer inquiries via phone, email, and messaging support.
- Maintained up-to-date knowledge of product information to assist customers effectively.
- Improved customer service procedures, policies, and standards based on feedback.
Manager on Duty
Jersey Junction
Grand Rapids, MI
07.2022 - 08.2023
- Motivated team members through constructive feedback and by cultivating a healthy team environment.
- Communicated with customers regarding product information, complaints and issues.
- Created culture of continuous improvement, inspiring employees to take action and solve problems.
Ice Cream Server
Jersey Junction
Grand Rapids, MI
08.2020 - 07.2022
- Assisted customers in sampling ice cream products.
- Scooped ice cream to specifications, minimizing mistakes and waste.
- Delivered fast, friendly service with knowledgeable support for wide-ranging questions.
- Anticipated and understood customer needs and expectations for service.
Education
Bachelor of Science - Economics Major With Computer Science Minor
University of Michigan
Ann Arbor, MI05-2027
High School Diploma -
East Grand Rapids High School
Grand Rapids, MI05-2023
Skills
- Regression analysis
- Statistical data analysis
- Basic proficiency in RStudio
- B2C customer service
- Complaint handling
- Proficient with Microsoft office software
- Proficient with Google office software
- Communication
- Team collaboration
- Developing skills in Excel
Timeline
Customer Service Representative Intern
Gecko Brands
05.2024 - 08.2024
Manager on Duty
Jersey Junction
07.2022 - 08.2023
Ice Cream Server
Jersey Junction
08.2020 - 07.2022
Bachelor of Science - Economics Major With Computer Science Minor
University of Michigan
High School Diploma -
East Grand Rapids High School
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