Claire E Kraft-Marsh
Garner,NC
Summary
To find an interesting position, related to SAN automation/development/site maintenance.
Overview
26
26
years of professional experience
Work History
QA & Development Engineer (SAN hybrid role – Fibre Channel Target)
NetApp
RTP
01.2019 - Current
- Performing project tasks associated with the Ontap Broadcom (Emulex) and Marvell (QLogic) Fibre Channel Target HBA device driver development in C.
- Performing maintenance/debugging tasks associated with the Ontap Broadcom and Marvell Fibre Channel Target HBA device driver development in C.
- Assisting with customer escalations.
- Debugging via gdb, rastraces, etc.
- Developing and running unit tests and test procedures, as needed.
- Developing and running QA automation and tests (Perl, Python).
- Performing Fibre Channel trace analysis (Lecroy, Finisar/JDSU).
- Management of various Brocade and Cisco Fibre Channel switches.
- Administration of various host-side systems (RHEL, SLES, VMware, Windows).
- Assisting with various engineering support tasks as an admin (lab reservations, cluster and switch repair tasks, etc).
- Performing various training and documentation tasks, as needed.
SolidFire Technical Support Engineer
NetApp
RTP
12.2016 - 01.2019
- Performing maintenance and repair operations on SolidFire customer systems.
- Performing various training and documentation tasks, as needed.
QA Testing & Automation Contractor
NetApp
RTP
09.2015 - 12.2016
- Performing manual and automated tests for the SAN and PACES MCC QA teams.
- Cabling and configuring systems (including switches, shelves, and bridges).
- Creating automated tests.
- Running tests, and working on associated tasks, including testplans and documentation.
Professional Services Contractor
Park Place Technologies
02.2015 - 08.2015
- Performing professional services tasks for customers on a contractual basis, primarily on NetApp equipment and any switches/hosts in the corresponding environment.
- Tasks included: upgrades, along with setup and configuration items.
- Advising field engineers and working with them remotely in order to add hardware components and troubleshoot systems.
SAN Support Engineer
Park Place Technologies
Marlborough, MA
02.2012 - 01.2015
- Training and supporting field engineers as they performed NetApp hardware replacements, including switches. (Only member of the NetApp team for over one year, until it started to grow.)
- Providing remote support for IT staff as they handled hardware and software issues of all types, primarily on NetApp equipment, attached hosts, and Fibre Channel switches (often via remote desktop access).
- Remote diagnosis and troubleshooting via logs, live systems, etc (both emergency and scheduled maintenance scenarios, including professional services).
QA & Development Engineer
NetApp
RTP/Waltham, NC/MA
07.2004 - 01.2012
- Host-side QA & development (2.5 years - Linux host-side iSCSI interop QA team, Linux host-side FC interop development team, RTP, NC) - iSCSI and Fibre Channel interop testing and related development.
- Configuring both Linux and NetApp systems from scratch, along with various Brocade and Cisco Fibre Channel switches, and upgrading them, on a regular basis.
- Assisting the Windows and Solaris iSCSI teams periodically.
- Testing included: driver and firmware updates, Ontap Non-Disruptive Upgrade (NDU) testing, various disruptions and MPIO API related configurations, iSCSI and Fibre Channel trace analysis (via wireshark and Finisar/JDSU analyzers).
- Script development and maintenance in Perl.
- Cross-communication with vendors and development teams.
- Providing content for KB articles and setup documentation that was provided to customers and support staff.
Research Assistant
UNH InterOperability Lab (IOL)
Durham, NH
06.2000 - 06.2004
- Fibre Channel testing, test suite and script development primarily for SANMark, FC-AL-2, FC-SW, FC-FS, FC-FCP, FC-FLA, etc, using various generators and analyzers provided by I-Tech, Finisar/JDSU, and CAT-C (C++, shell scripts, proprietary APIs).
- ISCSI testing, test suite and script development, iSNS development for both iSCSI and iFCP.
- IFCP reference target and initiator development.
Education
Master of Science - Computer Science
University of New Hampshire
Durham, NH05.2004
Skills
SAN device driver & API coding (C, C)
SAN test automation (Perl, Python)
System configuration & administration (RHEL, SLES, VMware, Windows, Cisco/Brocade switches, NetApp/target storage systems)
Storage Area Networking (SAN) protocol deployment, troubleshooting, development, debugging, and testing
Additional Information
ADDITIONAL WORK EXPERIENCE, COURSEWORK, AND REFERENCES GLADLY PROVIDED UPON REQUEST
Timeline
QA & Development Engineer (SAN hybrid role – Fibre Channel Target)
NetApp
01.2019 - Current
SolidFire Technical Support Engineer
NetApp
12.2016 - 01.2019
QA Testing & Automation Contractor
NetApp
09.2015 - 12.2016
Professional Services Contractor
Park Place Technologies
02.2015 - 08.2015
SAN Support Engineer
Park Place Technologies
02.2012 - 01.2015
QA & Development Engineer
NetApp
07.2004 - 01.2012
Research Assistant
UNH InterOperability Lab (IOL)
06.2000 - 06.2004
Master of Science - Computer Science
University of New Hampshire