Claire Ellen Catotti
Durham,NC
Summary
Personable and driven with a passion for technology and sales. Possesses foundational knowledge in customer engagement and sales cycle, with skills in communication and problem-solving. Committed to driving customer satisfaction and revenue growth.
Overview
10
10
years of professional experience
Work History
Server & Bartender
Nana Steak
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
Alley Twenty Six
08.2023 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 25-30 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bar Manager
Alley Twenty Six
06.2021 - 08.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Developed sales strategies and promotion tactics to increase business during a global pandemic.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Led staff training and oversaw continued education to ensure exceptional customer service standards and compete on a national scale of hospitality.
- Won national recognition becoming the state of North Carolina's first-ever James Beard Outstanding Bar Program Finalist.
Social Media Manager
Alley Twenty Six
12.2018 - 08.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Drove sales to online stores through social media marketing.
- Developed a digital cocktail class program to promote brand awareness and boost sales during a global pandemic.
- Designed and executed social media training program for new hires, ensuring high-quality content production.
Server and Bartender
Alley Twenty Six
01.2018 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Sales & Event Manager
Islamorada Beer Company
10.2014 - 09.2017
- Managed administrative logistics of events planning, event booking, and event promotions.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Maintained working relationships with clients and local businesses to secure reliable sales.
- Developed sales strategies to drive growth and reach untapped markets.
Education
Bachelor of Science - Political Science Major
University of Miami
Coral Gables, Fl12.2016
UM in DC Program - Political Science
American University
Washington, DC12.2012
Jordan High School
Durham, NC06.2012
Skills
- Excellent Social and Conversational Skills
- Sales Expertise
- Group Leadership
- Exceptional Customer Service
- Strong Work Ethic
- Cash Handling
- Cost Control
- Website Management
- Event Management
- Social Media Coordination
- Photography
- Video Editing
- Constant Contact
- Canva
- Microsoft Office
- Excel
- Powerpoint
- Zoom
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server & Bartender
Nana Steak
12.2023 - Current
General Manager
Alley Twenty Six
08.2023 - 12.2023
Bar Manager
Alley Twenty Six
06.2021 - 08.2023
Social Media Manager
Alley Twenty Six
12.2018 - 08.2023
Server and Bartender
Alley Twenty Six
01.2018 - 06.2021
Sales & Event Manager
Islamorada Beer Company
10.2014 - 09.2017
Jordan High School
Bachelor of Science - Political Science Major
University of Miami
UM in DC Program - Political Science
American University
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