Claire Elliott
Caldwell,ID
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
2
2
years of professional experience
Work History
Business Advisor
Volunteer Work
01.2025 - Current
- Advise on business strategies to enhance operational efficiency.
- Developed tailored action plans for diverse client needs and goals.
- Conducted market research to identify emerging trends and opportunities.
- Provided ongoing support and mentorship to aspiring entrepreneurs.
Front Desk Agent
Holiday Inn Columbia Riverfront
06.2024 - 11.2025
- Processed reservations using property management system to ensure accurate bookings.
- Resolved guest complaints promptly, ensuring positive experiences and repeat visits.
- Conducted daily audits of cash drawers to maintain financial accuracy and accountability.
- Trained new front desk staff on operational procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma -
Prairie High School
Brush Prairie, WA06-2025
No Degree - Tourism And Hospitality
Cascadia Technical Academy
Vancouver06-2024
Skills
- Operations management
- Organizational development
- Planning and execution
- Customer service management
- Training and mentoring
- Presentation skills
- Solution implementation
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Adaptability and flexibility
Timeline
Business Advisor
Volunteer Work
01.2025 - Current
Front Desk Agent
Holiday Inn Columbia Riverfront
06.2024 - 11.2025
High School Diploma -
Prairie High School
No Degree - Tourism And Hospitality
Cascadia Technical Academy