Claire Erickson
Operations Administrator
Sister Bay,WI
Summary
Personable Office Administrator with nine years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Operations and Box Office Administrator
Peninsula Music Festival
Ephraim, WI
06.2019 - Current
- Support President and CEO with proactive correspondence management, document coordination and customer relations.
- Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Organized, facilitated and participated in setting Gibraltar music booster club up for successful fundraising events.
- Produce high-quality communications for internal and external use.
- Interact with patrons by phone, email or in-person to provide accurate, helpful information.
- Coordinate communications, financial processing, ticket sales, recordkeeping and other administrative functions.
- Report on daily office activities to help President and CEO stay on top of dynamic conditions and make proactive decisions.
- Maintain open communication with customers to foster positive relations and provide updates on issues.
- Keep accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Act as client lead in yearly audit.
- Edit program book donor pages and advertisement pages to improve accuracy of language, flow and readability.
- Trained and scheduled new intern on software, ticket sales, customer service, company policies and performance standards.
- Track office supplies and restock low items to keep business on-task and productive.
- Coordinate housing for guest artists/guest conductors for their time of engagement for the Peninsula Music Festival.
- Organize and manage bulk mailings
- Maintain office calender to support transparency and coordinate schedules of staff.
- Troubleshoot office technology issues.
- Represent the Peninsula Music Festival to the Door County Community.
- Work closely with vendors to insure a smoothly running office environment.
- Run reports for board meetings.
- Process all check/cash/credit card donations, stock gifts, and in-kind donations allocating income to correct accounts in the general ledger.
- Sell ads, process payments, coordinate with graphic designer, to create yearly program book.
- Procured corporate sponsor for ticket stock to decrease Peninsula Music Festival's overhead spending.
- Process payables from beginning to end.
- Provide complimentary gift certificates as community outreach, i.e. Fyr Ball raffle, H.E.LP. fundraisers, community fundraisers for individuals in need, etc..
- Sell tickets, sell subscriptions, greet donors, troubleshoot last minute issues, make sure patrons are all seated in a timely manner for August Symphony Series.
- Transport, set up, and manage box office from Ephraim to the Door Community Auditorium on Symphony Series evenings and then do the reverse after the concerts are over.
Volunteer Coordinator
Northern Sky Theatre
Ephraim, WI
09.2017 - 05.2019
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated logistics of scheduling, supplying and transporting volunteers.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
Box Office and Sales Manager
Northern Sky Theater
Ephraim, WI
05.2014 - 05.2019
- Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Trained and motivated 10 person box office staff and scores of volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using Total Info and Constant Contact to extract data for email blasts and mailing lists.
- Communicated with ticket holders to exchange, upgrade, renew and purchase tickets.
- Utilized Total Info software to generate performance reports, accurately documenting projected sales and attendance.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Created and maintained reports of sold tickets and payments received.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Substitute Teacher, K-12
Gibraltar Area Schools
Fish Creek, WI
09.2010 - 06.2014
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Provided instruction for students in core subject areas.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Developed rules and set goals to maintain order in classroom.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Helped students develop life-long learning skills and good study habits.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Education
High School Diploma -
Gibraltar High School
Fish Creek, WI 09.1992 - 06.1996
Bachelor of Arts - Elementary Education
Bethel University
St. Paul, MN 09.1996 - 12.2000
Skills
Financial services support
Additional Information
Worked for nine years as administrative intern under Sharon Grutzmacher and Victor Yampolsky.
Founding and current member of the Gibraltar Music Booster Club.
Timeline
Operations and Box Office Administrator
Peninsula Music Festival
06.2019 - Current
Volunteer Coordinator
Northern Sky Theatre
09.2017 - 05.2019
Box Office and Sales Manager
Northern Sky Theater
05.2014 - 05.2019
Substitute Teacher, K-12
Gibraltar Area Schools
09.2010 - 06.2014
Bachelor of Arts - Elementary Education
Bethel University
09.1996 - 12.2000
High School Diploma -
Gibraltar High School
09.1992 - 06.1996
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