Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claire Fortier

Hertford,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

41
41
years of professional experience

Work History

Line Cook

Albemarle Plantatiom
05.2025 - 08.2025
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Lead Teller

PNC Bank
09.2024 - 03.2025
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Introduced customers to other bank team members to help meet financial needs.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.

Cashier

Albertsons / Safeway
07.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Proofreader

Edebé
01.2020 - 01.2022
  • Improved document accuracy by meticulously proofreading and editing various types of content.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
  • Revised work to identify missed mistakes before completing assigned assignments.

English Teacher

Interlingua
01.1996 - 03.1998
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

Foreign Exchange Department Supervisor

American Express UK
09.1989 - 10.1995
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Formed part of the European Quality Control development program, and after completion, rolled program out in various European countries and the UK.
  • Grew profit margin from GBP20,000,000 to GBP80,000,000 per annum.
  • Was acting branch manager for a staff of 45, including travel agent staff, when the manager was out.
  • Opened a till when the wait time was more than 3 minutes for any customer.
  • Received a Great Performers Award from the American Express President of Europe, Middle East and Africa.

Teller, New Accounts Advisor

Key Bank of Utah
01.1987 - 05.1989
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Advised customers and opened new accounts.
  • Received 98% secret shopper score.

Teller

BB&T Bank
01.1985 - 10.1986
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Education

Bachelor of Science - Mathematics

University of Maryland
College Park, MD

Associate of Applied Science - Computing And Mathematics

Open University
01.2006

Skills

  • Exceptional customer service
  • Bilingual (English-Spanish)
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management

Languages

English - Native or Bilingual
Spanish - Native or Bilingual

Timeline

Line Cook

Albemarle Plantatiom
05.2025 - 08.2025

Lead Teller

PNC Bank
09.2024 - 03.2025

Cashier

Albertsons / Safeway
07.2024 - 09.2024

Proofreader

Edebé
01.2020 - 01.2022

English Teacher

Interlingua
01.1996 - 03.1998

Foreign Exchange Department Supervisor

American Express UK
09.1989 - 10.1995

Teller, New Accounts Advisor

Key Bank of Utah
01.1987 - 05.1989

Teller

BB&T Bank
01.1985 - 10.1986

Associate of Applied Science - Computing And Mathematics

Open University

Bachelor of Science - Mathematics

University of Maryland

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