Claire Hadley
Colorado Springs,CO
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Flex Technology Group
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Maintenance Management Analyst
United States Air Force
01.2020 - 02.2023
- Presented recommendations for improving operational efficiency through process automation or other cost-saving measures
- Monitored progress against objectives, identified risks and issues, and provided timely updates to senior leadership team
- Developed detailed reports on performance metrics and financial analysis to identify areas of improvement for management decision-making
- Drafted policies and procedures related to the management of resources within the organization
- Generated ad hoc reports as requested by senior executives or board members using advanced data mining techniques
- Maintained up-to-date records pertaining to projects completed by departmental teams
- Devised plans and schedules for concurrent projects to meet established deadlines
- Resolved conflicts and negotiated successful solutions with internal and external stakeholders
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Assessed customer needs and created solutions that exceeded expectations
- Identified potential risks and developed strategies for mitigating them
- Collaborated with cross-functional teams across multiple departments to achieve goals
- Communicated effectively with all levels of stakeholders including executives
- Evaluated data and conducted ROI analyses to measure success of projects and programs.
Project Manager
United States Air Force
01.2016 - 01.2020
- Presented recommendations for improving operational efficiency through process automation or other cost-saving measures
- Monitored progress against objectives, identified risks and issues, and provided timely updates to senior leadership team
- Developed detailed reports on performance metrics and financial analysis to identify areas of improvement for management decision-making
- Drafted policies and procedures related to the management of resources within the organization
- Generated ad hoc reports as requested by senior executives or board members using advanced data mining techniques
- Maintained up-to-date records pertaining to projects completed by departmental teams
- Devised plans and schedules for concurrent projects to meet established deadlines
- Resolved conflicts and negotiated successful solutions with internal and external stakeholders
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Assessed customer needs and created solutions that exceeded expectations
- Identified potential risks and developed strategies for mitigating them
- Collaborated with cross-functional teams across multiple departments to achieve goals
- Communicated effectively with all levels of stakeholders including executives
- Evaluated data and conducted ROI analyses to measure success of projects and programs.
Education
Bachelor of Science (B.S.) in Criminal Justice -
Sam Houston State University
Huntsville, TXSkills
- Client Relationship Management
- Department Oversight
- Service Call Management
- Development Management
- Training Initiatives
- Workload Priorities
- Complaint Handling
- Problem Resolution
- Conflict Mediation
- Documentation And Reporting
- Database Research
Timeline
Customer Care Representative
Flex Technology Group
12.2023 - Current
Maintenance Management Analyst
United States Air Force
01.2020 - 02.2023
Project Manager
United States Air Force
01.2016 - 01.2020
Bachelor of Science (B.S.) in Criminal Justice -
Sam Houston State University
Similar Profiles
Roger HernandezRoger Hernandez
Low Voltage Technician at Flex Technology GroupLow Voltage Technician at Flex Technology Group
Gabriel ArnautovicGabriel Arnautovic
Strategic Account Manager at Flex Technology GroupStrategic Account Manager at Flex Technology Group
Ty PorterTy Porter
Director of Sales-North Texas, Texarkana, and Arkansas at Flex Technology GroupDirector of Sales-North Texas, Texarkana, and Arkansas at Flex Technology Group