Claire Hardy

Experienced and results-driven automotive shop lead with a proven track record of overseeing operations, managing personnel, and delivering exceptional customer service within the automotive repair industry. Possessing comprehensive knowledge of automotive systems and technologies, coupled with strong leadership abilities, I am adept at optimizing workflow efficiency, ensuring quality standards, and maximizing profitability. Committed to fostering a collaborative team environment while consistently meeting and exceeding business objectives.

Facilitating all safety/PDI inspections and recon of all new and used cars. Dispatching all service repair orders to technicians. Process, submit, and accept payment for all extended warranty repair orders. Coordinate with sales, service, and parts managers to continue to surpass production and sales goals for service advisors, technicians, and sales representatives. Order all stock order and powertrain parts for the dealership. Process and bill all parts delivery invoices. Process and submit RIM order adjustment. Coach service BDC representative.

Greeting customers in the service drive. Recommending maintenance. Answering any and all questions. Coordinating with runners, parts personnel, and technicians to maintain a prompt and thorough service appointment for the customer. Ordering parts and providing accurate quotes for future appointments.

Responsible for providing exceptional customer service and file quality. This is accomplished by obtaining and verifying necessary documentation for underwriting the loan file and communicating directly with the customer and/or loan officer to obtain documentation for final loan approval. This included communicating with multiple outside companies to obtain private and public information for each file opened. Opened convention, refi, purchase, FHA, and VA loans. Obtained verification of employment.

Greeting customers in the service drive. Recommending maintenance and repairs. Answering any and all questions. Coordinating with runners, parts personnel, and technicians to maintain a prompt and thorough service appointment for the customer. Ordering parts and providing accurate quotes for future appointments.

Built, maintained, and grew the service BDC at Morrie’s Inver Grove Mazda. Took all incoming calls for service appointments. Answered service questions. Recommending services and ordering parts for future appointments. Making outbound calls to prompt return customers. Coordinating alternate transportation for customers. Maintained and built relationships with existing and potential salescustomers. Responsible for managing a heavy flow of internet leads by phone or email. Setting up sales appointments based off of leads.

Greeted and created a friendly atmosphere for the customer over the phone. Addressed customer service inquiries in a timely and accurate fashion. I made inbound and outbound calls as needed. Performed as a trouble shooter for issues and resolution of complaints. Made reasonable exceptions to accommodate unusual customer requests. Created and edited service appointments. Developed effective relationships with automotive dealerships through clear communications. Maintained up to date records of calls at all times.