Claire Heyes

I am the sole owner of Claire's Cakery, a bespoke cake and cupcake business.

http://www.facebook.com/clairescakery.parkland/

http://www.instagram.com/clairescakery.parkland/

Responsibilities include:

• Working with customers to help them design their ideal cake to fit in with their budget and delivering exceptional level of service to each customer by listening to concerns and answering questions.
• Sourcing ingredients and equipment and ordering/making custom decorations including fondant decorations, flowers, cake toppers and balloons.
• Baking, filling, stacking, decorating and boxing products.
• Delivering finished cakes and cupcakes.
• Working flexible hours; night, weekends, and holidays.
• Successfully working within tight deadlines for multiple and last minute orders.
• Photographing and creating content for Facebook and Instagram.
• Updating social media sites to establish a solid customer base, as well as increase new and repeat custom.
• Keeping up to date with customer order requests.
• Accounts and book keeping.

During this time I stepped away from the workforce to raise two daughters.

Responsibilities include:

• Day to day child care, teaching early childhood education, literacy skills and life skills, coordinating after school activities.
• Day to day household management, groceries, cooking and cleaning, laundry, house maintenance, budgeting and bill paying, scheduling appointments.

• Provided office and recruitment support for Managing Director of growing company selling Home Insulation in the UK.
• Managed agendas and calendars, organized team meetings to improve team building and morale.
• Computerized office activities, data entry, uploaded order forms, maintained client communications and tracked installation process.
• Prepared and produced assessments and payment reports on weekly basis.
• Screened resumes and aided in candidate selection process.
• Conducted phone screening and interviews, set up interview schedules and applicant visits.
• Prepared new-hire on boarding paperwork, and assisted new team members with process.

• Specialized in recruiting well-qualified customer service and sales candidates.
• Wrote and posted job advertisements on recruitment bulletins.
• Coordinated incoming job requisitions and applications.
• Promptly corresponded with all applicants and coordinated and conducted interviews.
• Verified applicant references and employment details.
• Developed new job opportunities and placements by cold calling local businesses and selling our services.

• Identified new business opportunities through cold calling.
• Met customers in homes and businesses to discuss and demonstrate products, ascertain needs, tailor solutions, and close deals.
• Sold various products and services such as Cosmetics, Energy and Fundraising.
• Put together sales proposals and contracts.
• Worked both individually and along side sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Interviewed candidates for new sales roles and trained new sales reps with specific sales and marketing techniques.