CLAIRE HILLIARD
Hurst,TX
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
30
30
years of professional experience
Work History
Practice Manager
Story Road Animal Hospital
Irving, TX
06.1995 - Current
- Maintained financial records, including billing and accounts receivable and payable.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Communicated with patients with compassion while keeping medical information private.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Organized events such as seminars or fundraisers designed to educate pet owners about pet health care topics.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.
- Attended conferences or seminars related to veterinary medicine in order to stay up-to-date on current trends in the field.
- Recruited, hired and trained new medical and facility staff.
- Managed financial aspects of the practice including budgeting, forecasting, and accounts receivable and payable.
- Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
- Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
- Provided training to new employees on proper office procedures and customer service techniques.
- Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Analyzed sales data to identify trends and opportunities for growth.
- Monitored staff performance, providing coaching and feedback as needed.
- Recruited new personnel to fill vacant positions within the practice.
- Ensured compliance with all relevant regulations and standards for the veterinary practice.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Motivated staff by offering direction and providing constructive feedback.
Education
Associate of Arts - Medical Assistant
Accrington And Rossendale College
EnglandSkills
- Medical personnel recruitment
- Schedule management
- Staff management
- Workflow planning
- Managing files and records
- Payroll administration
- Practice management
- Workflow efficiency
- Budget oversight
- Electronic health records
- New hire training
- Employee operations
- Employee performance
- Hiring medical personnel
- Managing medical practices
- Supplies ordering
Timeline
Practice Manager
Story Road Animal Hospital
06.1995 - Current
Associate of Arts - Medical Assistant
Accrington And Rossendale College
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