Claire Holmes-Emig
Provo
Summary
Experienced and empathetic professional with a background in student/client success, customer onboarding, and technical support. Skilled in program management, training, and team collaboration. With a foundation in psychology and data-driven problem-solving, I'm known for building trusted relationships, guiding others through complex processes, and ensuring the successful adoption of new systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Orthoselect
American Fork
01.2024 - Current
- Conducted virtual and in-person onboarding trainings with orthodontic clients, supporting the adoption of SaaS platforms.
- Provided student-style learning support through troubleshooting technical issues, and adapting to varying levels of expertise.
- Collaborated with the Sales, Development, and Onboarding departments to enhance client satisfaction.
- Documented all support interactions to identify recurring issues, to inform long-term improvements.
Sales Audit Specialist
Greenix Pest Control
Orem
04.2022 - 12.2023
- Led quality assurance audits across multiple regions, using Excel formulas to identify data discrepancies.
- Collaborated with sales representatives and managers to resolve errors and improve data accuracy.
- I trained colleagues on audit procedures.
- Balanced workload while working full-time as a student toward my bachelor's degree.
Education
Bachelor of Science - Psychology
Brigham Young University
Provo04-2025
Skills
- Project management
- Student/Client Success & Retention
- Leadership & Mentorship
- Data Analysis & Reporting
- Training & Onboarding
- Technical Support & SaaS Service
Certification
- aPHR certified
Accomplishments
- Top Performer for 2025
- Promotion to manager
Affiliations
- Gardening & Horticulture
- Special Needs Mentoring & Service
- Art & Fashion
References
References available upon request.
Timeline
Customer Success Manager
Orthoselect
01.2024 - Current
Sales Audit Specialist
Greenix Pest Control
04.2022 - 12.2023
Bachelor of Science - Psychology
Brigham Young University
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