Claire Howes
Monona
Summary
Dynamic Shift Leader at Plato's Closet with a proven track record in team leadership and customer service excellence. Skilled in cash handling and conflict resolution, I enhanced operational efficiency and fostered a positive work environment. Committed to training and developing staff, I consistently improved service quality and customer satisfaction. Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Platos's Closet
03.2023 - 08.2025
- Assisted in coordinating daily operations to ensure smooth workflow.
- Supported team members in maintaining cleanliness and organization of work areas.
- Trained new employees on safety protocols and operational procedures for increased efficiency.
- Responded to customer inquiries, enhancing overall service experience through effective communication.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Barista
Dunkin' Donuts
04.2021 - 07.2022
- Crafted high-quality beverages to meet customer preferences and maintain consistency.
- Operated espresso machines and brewing equipment with precision to ensure optimal flavor extraction.
- Provided exceptional customer service, resulting in improved customer satisfaction and repeat business.
- Trained new baristas on beverage preparation techniques and company standards to enhance team performance.
- Implemented cleanliness protocols for workstations and equipment, promoting a safe and sanitary environment.
- Managed inventory levels of coffee beans, syrups, and supplies to minimize waste and ensure availability.
- Resolved customer complaints promptly, enhancing overall experience and fostering brand loyalty.
Education
No Degree - Biomedical Sciences
University of Wisconsin, Milwaukee
Milwaukee, WI05-2029
High School Diploma -
Monona Grove High School
Monona WI06-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Conflict resolution
- Staff training and development
- Motivational leadership
Timeline
Shift Leader
Platos's Closet
03.2023 - 08.2025
Barista
Dunkin' Donuts
04.2021 - 07.2022
No Degree - Biomedical Sciences
University of Wisconsin, Milwaukee
High School Diploma -
Monona Grove High School
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