Summary
Overview
Work History
Education
Skills
Timeline
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Claire Hurst

Steeleville,IL

Summary

Collaborative team player with talents for team building, leading and motivating, as well as excellent staff relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact staff success. Friendly customer service worker with five years of experience.

Overview

6
6
years of professional experience

Work History

Desk Supervisor

Murray State University
08.2023 - 12.2023
  • Audited desk work for accuracy and consistency.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Facilitated smooth check-in and check-out through proper log handling.
  • Adjusted shift coverage when short-handed or due to staff absences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
  • Led staff meetings and conducted staff evaluations.

Resident Advisor

Murray State University
08.2021 - 05.2023
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Provided swift and knowledgeable emergency support in line with campus crisis policies.
  • Established consistent relationships with students to maintain professional boundaries.

Kennel Supervisor

Hound Haus Boarding Kennel
06.2018 - 07.2021
  • Planned work schedules according to personnel availability.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Education

Bachelor of Science - Psychology

Murray State University
Murray, KY
05.2024

GED -

St. Vincent High School
Perryville, MO
05.2020

Skills

  • Staff Communication
  • Problem-Solving Skills
  • Time Management
  • Constructive Feedback
  • Activities Oversight
  • Reporting and Documentation
  • Emergency Response
  • Organization and Recordkeeping

Timeline

Desk Supervisor

Murray State University
08.2023 - 12.2023

Resident Advisor

Murray State University
08.2021 - 05.2023

Kennel Supervisor

Hound Haus Boarding Kennel
06.2018 - 07.2021

Bachelor of Science - Psychology

Murray State University

GED -

St. Vincent High School

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Claire Hurst