CLAIRE KAMIBAYASHI
Twin Bridges,CA
Summary
Purpose-driven and people-centered professional with a passion for driving customer satisfaction and building lasting relationships. Skilled in leveraging data-driven insights to optimize customer experiences and identify growth opportunities. Proven ability to navigate complex business environments, collaborate effectively, and adapt to changing priorities. Seeking a remote Customer Success Manager role to contribute to organizational success. Available for remote opportunities.
Overview
5
5
years of professional experience
Work History
Customer Success Manager - Corporate Events
Kits By Food Craft
11.2023 - Current
- Ensure a positive customer experience by addressing customer needs promptly. Collaborate with team managers to apply feedback received, ensuring continuous improvement.
- Handle customer success calls, addressing inquiries, and assisting onboarding and event planning.
- I spearheaded Crafter Club, a subscription service that helps companies create meaningful and memorable virtual team-building experiences with a cultural twist, all at a budget-friendly price
- Oversee the companies LinkedIn profile for optimization
Data Analyst – Business Operations
SALESFORCE
09.2022 - 07.2023
- Led the internal business execution and process optimization for the APAC Region Global Service Team within the $8.3B global SAAS platform provider
- Provided operational and data analytics support to Procurement
- Partnered with Global Strategic Sourcing, Supplier Onboarding, Support Services, Compliance, & Legal
- Translated corporate strategy, assessed and re-engineered processes and workflows, generated business requirements, provided insights into business optimization and facilitated adoption
- Streamlined procedures, ensured compliance, and documented changes
- Managed business reviews, performed legal red-line reviews, and facilitated RFP and NDA fulfillment.
- Key Achievements: - Designed and implemented automation of reporting workflow through Slack that created 12,000+ hours of efficiency gains. - Spearheaded the standardization of SOWs/SPAs by identifying and updating documents and creating a release update process resulting in a 60% improvement in error-free documents. - Led high-priority project to identify a severe backlog issue in turn time for funding requests needing approval by delegated authority – achieved program success by reengineering the process through S360 and Coupa. - Designated to support Sourcing Manager in identifying 3 suppliers for cost-cutting measures in beverages and snacks – researched, analyzed data, and presented business case
- Supplier onboarded and created $2M+ in cost savings. - Selected by Sourcing Managers to interface directly with suppliers in coordinating business reviews and providing appropriate deck presentations.
Executive Assistant
SALESFORCE
2021 - 2022
- Oversaw the support implementation of business programs and initiatives for 2 SVP Executives simultaneously and staff of 300
- Streamlined operational procedures, managed calendars, partnered with team, and reinforced company goals
- Addressed issues, determined appropriate action, and completed due diligence
- Planned travel, logistics, and transportation accommodations and coordinated events, including sourcing vendors and expense management.
- Key Achievements: - Planned and coordinated a last-minute onsite event for a team of 50 that required bookings of meeting rooms, catering, and scheduling with limited resources following the return to office after the COVID-19 pandemic. - Championed 2 global onsite events for business social impact initiatives organizing youth development programs. - Spearheaded travel and hospitality arrangements for leaders from Australia, Asia, and the U.S. - Awarded Salesforce MVP during the COVID-19 Pandemic for demonstrating outstanding resolve and partnership. - Recognized for connecting with suppliers, stakeholders, and business partners, resulting in faster problem resolution and accountability.
Guest Services Ambassador
SALESFORCE
09.2019 - 09.2022
- Delivered welcoming and white-glove service to 2,000 guests visiting Salesforce HQ, East, West, and Rincon
- Provided information about the facility and facilitated registration of guests
- Assisted with ease of entrance traffic, ensured safety, and aided guests needing disability accommodations
- Managed phone lines, administrative tasks, and itineraries for conferences, meetings, and tours.
- Key Achievements: - Overcame negative guest check-in experiences by training employees on guest pre-registration processes and employee responsibilities - improved guest wait time by 67%. - Chaired the Vibe Committee during the height of the COVID-19 pandemic that delivered camaraderie to the teams by hosting virtual movie lunch hours and live cooking shows.
Education
Associate of Arts -
Central Oregon Community College
Skills
- MS Office
- OneDrive
- Google Workspace
- Coupa
- Slack
- Concur
- Smartsheets
- Quip
- AMEX Travel Services
- Clickup
- Canva
- Relationship Building
City
Twin Bridges
State
California
Timeline
Customer Success Manager - Corporate Events
Kits By Food Craft
11.2023 - Current
Data Analyst – Business Operations
SALESFORCE
09.2022 - 07.2023
Guest Services Ambassador
SALESFORCE
09.2019 - 09.2022
Executive Assistant
SALESFORCE
2021 - 2022
Associate of Arts -
Central Oregon Community College
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