Claire Kellen

• Managed high-volume dining service, ensuring timely and accurate order delivery.
• Trained and mentored new servers in menu knowledge and customer service standards.
• Collaborated with kitchen staff to optimize food presentation and service efficiency.
• Resolved customer complaints swiftly, enhancing guest satisfaction and retention.
• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Managed multiple tables efficiently during peak hours, maintaining quality service standards.

During my junior year of high school, I took a Business Design class where we were tasked with creating and operating a small business. Along with two classmates and our teacher, we decided to launch a coffee cart. I served as the lead menu designer and developed and perfected our coffee recipes. We operated on select mornings, offering a variety of beverages and occasional sweet treats. My final time participating in the coffee cart was in May 2025, but I'm proud that the project continues to run successfully at our school.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

I worked at Tri County for just under a year, where I gained valuable experience in customer service and learned the importance of meeting customer needs.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained clean and organized checkout area to enhance customer experience.
• Managed cash register operations, ensuring balanced cash drawers and accurate end-of-day reports.
• Trained new staff on checkout procedures, fostering teamwork and operational efficiency.
• Implemented inventory management practices to reduce stock discrepancies and improve availability.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Tho I was active in 4H my whole like I started with Youth Leadership by being a Ambassador and helping at Youth Day Camps. I would also attend Youth training at SMSU in Marshall, MN where me and other group members attended Leadership training.

While also in 4h I helped at the Big Stone County Fair where I participating in showing Beef Cattle and Swine.

• Led youth development programs, fostering leadership and teamwork skills among participants.
• Facilitated workshops on agriculture, science, and community service to promote hands-on learning.
• Evaluated program effectiveness through feedback collection, driving continuous improvement in activities offered.
• Advocated for youth voices in decision-making processes, promoting empowerment within the organization.
• Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
• Mentored young individuals, emphasizing the importance of goal-setting and self improvement.