CLAIRE KUMROW
Summary
Personable professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Agent
B2 Audio USA
Ocala, FL
04.2024 - Current
- Provided prompt and accurate information to clients about products and services.
- Resolved customer complaints courteously and efficiently.
- Processed orders accurately and promptly.
- Managed client accounts to ensure timely payment of invoices.
- Reviewed customer cases regularly for compliance adherence and risk mitigation strategies.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Client Service Assistant
Sterling Seacrest Pritchard
Atlanta, GA
06.2023 - 01.2024
- Created and maintained client records and updated contact information as needed
- Prepared invoices, certificates of insurance, and endorsement for customers according to company standards
- Managed multiple projects simultaneously while meeting deadlines
- Maintained accurate records of customer interactions using CRM software
- Audited customer account information to identify issues and develop solutions
- Answered questions and responded to inquiries to deliver high level of service to clients
Administrative Assistant
Need it Moved? LLC.
Columbia, SC
03.2022 - 06.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Scheduled appointments between clients and customers and internal staff members
- Processed invoices for payment using accounting software applications
- Planned, coordinated and supervised the movement of goods from origin to destination
Key Holder/ Sales Associate
Clothes Mentor
Columbia, SC
06.2021 - 03.2022
- Ensured store was opened and closed in a timely manner according to company policies
- Assisted customers with product selection and resolving complaints
- Supervised employees by providing direction on tasks and expectations regarding customer service standards
- Coordinated with internal departments on all aspects of purchasing activities
- Conducted department walk through to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Assisted in the development of strategies to increase brand awareness and engagement on social media
Peer Educator
University of South Carolina Aiken
Aiken, SC
01.2021 - 06.2021
- Developed, coordinated and facilitated educational programs for student groups
- Conducted outreach activities within the community to promote healthy behaviors
- Assisted with research projects related to mental health promotion topics
- Maintained accurate records of program activities and data collected from surveys
- Researched current trends in public health topics relevant to college-aged populations
- Engaged students and made lessons entertaining to hold interest and encourage learning
Education
Bachelors of Arts - Sociology
University of South Carolina
Columbia, SC05.2023
Masters of Business Administration -
Louisiana State University
Baton Rouge, LASkills
- Microsoft Office
- Appointment Scheduling
- Data Entry
- Invoice Processing
- Call Handling
- CRM Software
- Application Review
- Customer Support
- Student Recruiting
- Records Maintenance
- Sales Support
- Account Management
- Applied Epic
- Stata
Certification
Licensed Property and Casualty Insurance Agent
Timeline
Client Service Agent
B2 Audio USA
04.2024 - Current
Client Service Assistant
Sterling Seacrest Pritchard
06.2023 - 01.2024
Administrative Assistant
Need it Moved? LLC.
03.2022 - 06.2023
Key Holder/ Sales Associate
Clothes Mentor
06.2021 - 03.2022
Peer Educator
University of South Carolina Aiken
01.2021 - 06.2021
Licensed Property and Casualty Insurance Agent
Bachelors of Arts - Sociology
University of South Carolina
Masters of Business Administration -
Louisiana State University
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