Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Claire Lesprit

Dallas,TX

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Staff Accountant

Kimpton Hotels & Restaurants
01.2023 - Current
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies, and maintain accuracy.
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, payroll, and month-end accruals.
  • Participated in internal and external audit processes to establish accurate financial records and compliance.

Front Office Supervisor

Kimpton Hotels & Restaurants
05.2022 - 01.2023
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.

Guest Service Agent

Kimpton Hotels & Restaurants
11.2021 - 05.2022
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

Customer Service Sales Representative

Aegle Nutrition
07.2019 - 12.2020
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.


Fine Dining Server

III Forks Steakhouse
10.2017 - 09.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

BBA - Hospitality Administration And Management

University of North Texas At Dallas
Dallas, TX
12.2021

Skills

  • Microsoft Office
  • Accruals and Provisions
  • Income Audit
  • Accounts Payable and Receivable
  • Payroll Processing
  • Report Preparation and Analysis
  • Constructive Feedback
  • Customer Service Management
  • Staff Training
  • Hospitality Service
  • Workflow Optimization

Accomplishments

  • Ultimate Kimpton Moment Winner - April 2022
  • Employee of Q4 - 2023

Certification

  • Microsoft Excel 2013 - Aug 2015
  • Microsoft Access 2013 - Aug 2015
  • Microsoft Word 2013 - Dec 2015
  • Microsoft PowerPoint 2013 - Dec 2015


Timeline

Staff Accountant

Kimpton Hotels & Restaurants
01.2023 - Current

Front Office Supervisor

Kimpton Hotels & Restaurants
05.2022 - 01.2023

Guest Service Agent

Kimpton Hotels & Restaurants
11.2021 - 05.2022

Customer Service Sales Representative

Aegle Nutrition
07.2019 - 12.2020

Fine Dining Server

III Forks Steakhouse
10.2017 - 09.2020

BBA - Hospitality Administration And Management

University of North Texas At Dallas

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Claire Lesprit