Summary
Overview
Work History
Education
Skills
Timeline
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Claire Louie

Chapel Hill,North Carolina

Summary

Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Service Partner

Red Robin
Apex, NC
02.2022 - 06.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided ongoing guest service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Restaurant Team Member

Panera Bread
Apex, NC
06.2021 - 06.2022
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Recorded orders by answering customer questions and entering requests in system.
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Apex Friendship Hiighschool
7801 Humie Olive Rd
08.2017 - 06.2021

Skills

Complaint resolution

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Timeline

Service Partner

Red Robin
02.2022 - 06.2022

Restaurant Team Member

Panera Bread
06.2021 - 06.2022

High School Diploma -

Apex Friendship Hiighschool
08.2017 - 06.2021

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Claire Louie