Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Claire Loy

Webb City,MO

Summary

Dedicated and compassionate individual with experience in case management, customer service, and healthcare-related skills. Highly organized, detail-oriented, and committed to providing excellent patient care while adhering to safety protocols. Seeking an entry-level phlebotomist position to apply my skills and grow within the medical field.

Overview

7
7
years of professional experience

Work History

Customer Service Representative / Barista

Starbucks
Joplin, MO
10.2024 - 02.2025
  • Delivered outstanding customer support to achieve high satisfaction..
  • Cultivated positive rapport with clients via approachable communication.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Surgical Room Coordinator

Dignity Health
Joplin, MO
02.2024 - 09.2024
  • Scheduled surgical procedures while ensuring compliance with operating room policies
  • Acted as the primary point of contact for inquiries, delivering clear and accurate communication.
  • Maintained detailed records of surgical schedules, resolving conflicts promptly
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Case Manager/Office Administrative Assistant

Dare 2 Dream Recovery/ Osiris LLC Dare 2 Dream Recovery
Reseda, CA
11.2022 - 12.2023
  • Developed connections and expanded network through targeted outreach initiatives.
  • Provided routine updates to leadership regarding business development.
  • Generated in-depth documentation facilitating corporate expansion.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Negotiated with insurance companies and other payers to secure coverage for client services.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Engaged in cross-functional team discussions to evaluate treatment methodologies.
  • Assessed treatment plans to ensure alignment with personal goals and healthcare regulations.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.

Sober Living House Manager/Detox Technician

Northridge Detox / Moment of Clarity Recovery
Reseda, CA
01.2022 - 01.2023
  • Collaborated with other staff members in creating a therapeutic environment conducive to long-term sobriety maintenance.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Collaborated in designing tailored service plans catering to residents' specific needs.
  • Assisted with intakes, initial assessments and data entry.
  • Performed urine drug screens to maintain valid patient records.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Collaborated with multidisciplinary teams to provide comprehensive care to clients undergoing detoxification.
  • Documented comprehensive information on patient treatment and monitoring.
  • Ensured sufficient medical, personal, and administrative supplies for detox center.
  • Assisted in discharge procedures.
  • Administered oral medications following physician's prescriptions and instructions.
  • Advanced skills through dedicated professional development.

Assistant Manager

Pinch A Penny Pool Patio Spa
Cypress, USA
05.2018 - 12.2021
  • Delivered exceptional customer service by assisting with product recommendations and troubleshooting pool issues
  • Supervised and trained employees while managing daily store operations in the manager's absence
  • Oversaw inventory management and ensured accurate record-keeping
  • Managed opening and closing duties, including cash handling and detailed reporting
  • Maintained expertise in pool maintenance and provided accurate, clear guidance on equipment and chemical usage

Education

Some College (No Degree) - Practical Nursing

Missouri State University
Springfield, MO

Skills

Skills gained:

Recognized for patient interaction

Professionalism, teamwork, and following protocols

  • Communication skills
  • Cross-Functional Collaboration
  • Crisis Management

Affiliations

  • English Tutor, Volunteer with Institutional Advancement Crowder College & Missouri State Uni
  • YMCA Volunteer

Accomplishments

  • Human Biology: Academic Honors program, MSU, Springfield

Timeline

Customer Service Representative / Barista

Starbucks
10.2024 - 02.2025

Surgical Room Coordinator

Dignity Health
02.2024 - 09.2024

Case Manager/Office Administrative Assistant

Dare 2 Dream Recovery/ Osiris LLC Dare 2 Dream Recovery
11.2022 - 12.2023

Sober Living House Manager/Detox Technician

Northridge Detox / Moment of Clarity Recovery
01.2022 - 01.2023

Assistant Manager

Pinch A Penny Pool Patio Spa
05.2018 - 12.2021

Some College (No Degree) - Practical Nursing

Missouri State University

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Claire Loy