Claire Martin
Sandy,UT
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
28
28
years of professional experience
Work History
Patient Relations Specialist
University of Utah Hospitals and Clinics
Snowbird, UT
10.2023 - 05.2024
- Provided advice and assistance to patients in resolving complaints related to their care
- Responded promptly to inquiries from patients regarding billing, scheduling, treatment plans
- Collaborated with physicians and other healthcare professionals on how best to address patient concerns or complaints
- Responded to patient concerns and inquiries professionally and efficiently
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
- Obtained necessary signatures for privacy laws and consent for treatment
- Communicated financial obligations to patients and collected fees at time of service
- Explained various admission forms and policies, acquiring signatures for consent
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Optimized provider time and treatment room utilization with appropriate appointment scheduling
- Verified patients' insurance and payment methods during admissions or check-in processes
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
- Obtained informed consent and payment documentation from patients and filed in system
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
- Instructed patients on policies and required actions for different types of appointments and procedures.
Alpine Race Official
Snowbird Sports Education Foundation
Snowbird, UT
12.2006 - 04.2023
- Communicated regularly with members of organizing committee throughout planning stages of each event.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Communicated with customers to convey information about events or activities.
Board of Directors Member
Snowbird Sports Education Foundation
Snowbird, Utah
11.2000 - 05.2004
- Provided strategic guidance and oversight to the Board of Directors.
- Attended board meetings, participated in discussions, and voted on important matters.
- Served as a liaison between the board and executive management team.
- Developed strong relationships with stakeholders to ensure their interests are represented in decisions made by the Board of Directors.
- Participated in committees related to specific functions such as finance or audit.
- Analyzed data from market surveys or customer feedback to gain insights into areas needing improvement.
- Attended board meetings and reviewed meeting agendas.
- Participated in various committees to meet specialized goals.
- Maintained confidentiality in regard to internal organizational affairs and information.
- Utilized networks and resources to inspire collective action and achieve organizational goals.
- Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
- Communicated with valuable partners and recruited potential board members.
- Fostered collaboration between board members, staff, and volunteers to leverage collective expertise and achieve common goals.
- Led fundraising initiatives, securing necessary funds to support and expand organizational programs.
- Developed and approved annual budgets, allocating resources effectively to support mission objectives.
- Participated in the development and expansion of programs and services, ensuring alignment with organizational mission.
- Contributed to the development of a long-term vision and strategic plan, positioning the organization for future success.
Customer Support Specialist
Marker LTD
Salt Lake CIty, UT
06.1996 - 06.1998
- Investigated customer complaints regarding product quality or service rendered.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Education
Bachelor of Arts Economics -
University of Utah
Salt Lake City, UTSkills
- Insurance Eligibility Verification
- Registration and Admissions
- Insurance Verification
- Medical terminology knowledge
- Multitasking and Organization
- Customer Service
- Information Collection
- Money Handling
- Registration management
- HIPAA Compliance
Activities
I am a life long skier who is dedicated much of my life to the skier community in Little Cottonwood Canyon. From working at Snowbird to being a dedicated volunteer for Alpine ski racing, I have committed my time and resources to make this canyon the place to be! I am also an avid bike rider and have spent countless hours on a bike for fitness and to see the world.
Timeline
Patient Relations Specialist
University of Utah Hospitals and Clinics
10.2023 - 05.2024
Alpine Race Official
Snowbird Sports Education Foundation
12.2006 - 04.2023
Board of Directors Member
Snowbird Sports Education Foundation
11.2000 - 05.2004
Customer Support Specialist
Marker LTD
06.1996 - 06.1998
Bachelor of Arts Economics -
University of Utah
Similar Profiles
Amanda ShepherdAmanda Shepherd
Certified Medical Assistant at University of Utah Hospitals and ClinicsCertified Medical Assistant at University of Utah Hospitals and Clinics
Carrie FuertesCarrie Fuertes
Scheduling Coordinator at University of Utah Hospitals and ClinicsScheduling Coordinator at University of Utah Hospitals and Clinics
Denise DanielsDenise Daniels
Patient Relations Specialist at University Of Utah Hospitals And ClinicsPatient Relations Specialist at University Of Utah Hospitals And Clinics