Claire Mathews
Summary
I am a hard-working, quick learner with extensive experience in hospitality and community-facing roles, and I thrive in people-centered environments where I support others and respond to their needs; Skills that translate directly to effective Resident Assistant work and reflect my interest in my long term goal of pursing psychology to become a psychologist.
Overview
4
4
years of professional experience
Work History
Barista/Cashier/Food Preparation Worker
Crumb Café (Swarthmore College)
10.2025 - Current
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Collaborated with team members to create promotional beverage offerings, increasing customer engagement.
- Maintained a clean and organized workspace for optimal productivity and safety.
Hotline Volunteer
Crisis Hotline
03.2025 - Current
- Provided emotional support to 200+ individuals in crisis, utilizing active listening techniques.
- Assisted texters by assessing needs and triaging situations effectively.
- Documented interactions accurately in crisis management software for follow-up care.
- Collaborated with team members to develop and implement best practices for hotline operations.
Waitress/Food Service Worker
Rams Head Tavern
04.2024 - 08.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining high service standards.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained 10+ new team members on menu knowledge and service protocols.
Youth Basketball Coach
South River Shooters
02.2024 - 08.2024
- Organized and led team practices, focusing on fundamental basketball techniques and strategies.
- Mentored young women in sportsmanship, discipline, and personal development.
- Evaluated players' performance to provide constructive feedback for improvement.
- Developed individualized training programs to enhance player skills and performance.
Cashier/Barista/Ice Cream Scooper
The Red Bean
06.2023 - 02.2024
- Providing friendly and efficient service to enhance the customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring discrepancies were addressed promptly.
- Maintaining a tidy and organized storefront.
- Crafting and serving high-quality beverages, and frozen desserts.
Hostess/Busser/Food Runner
Middleton's Tavern
05.2022 - 09.2022
- - Greet guests and escort them to their tables.
- - Manage reservations and seating arrangements effectively.
- - Answer basic inquiries about the restaurant.
- - Communicate with servers and kitchen staff to ensure timely seating and service.
- - Clearing and resetting tables efficiently and promptly.
- - Assisting servers in delivering food and beverages to guests.
- - Collaborating with kitchen staff to verify orders and ensure correct items are delivered.
- - Assisting in maintaining cleanliness and organization in the food service areas.
Education
High School Diploma -
Maret School
Washington, D.C.06-2024
Brandeis University
Waltham, MAPsychology/Cognitive Science
Swarthmore College
Swarthmore, PA05-2028
Skills
- Organized
- Conflict resolution skills
- Collaborative
- Extroverted
- Goal Oriented
- Work well under pressure
- Communication
- Cleanliness
- Time management
Languages
French
Professional Working
Timeline
Barista/Cashier/Food Preparation Worker
Crumb Café (Swarthmore College)
10.2025 - Current
Hotline Volunteer
Crisis Hotline
03.2025 - Current
Waitress/Food Service Worker
Rams Head Tavern
04.2024 - 08.2025
Youth Basketball Coach
South River Shooters
02.2024 - 08.2024
Cashier/Barista/Ice Cream Scooper
The Red Bean
06.2023 - 02.2024
Hostess/Busser/Food Runner
Middleton's Tavern
05.2022 - 09.2022
High School Diploma -
Maret School
Brandeis University
Psychology/Cognitive Science
Swarthmore College