Claire McKenzie
Everett,WA
Summary
Highly efficient Administrative Professional offering 12 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Specialist IV/ Court Services Lead
King County
Seattle, WA
03.2024 - Current
- Coordinate exhibit corrections and training resource for clerks
- Main liaison to the Courts for ensuring timely coverage in addition to organizing vacation and sick leave coverage
- Actively participate in special project assignments, various workgroups, and committees
- Coordinate, collaborate and effectively communicate with division directors and other section supervisors to solve problems
- Monitor supply status and oversee daily quality assurance: Ensure adherence to all policies, standards, and procedures – including the adequate supply of clerk related office supplies
- Set clear expectations about accuracy, the pace of work, and priorities
- Provide technical expertise and communicate with internal staff, Superior Court staff, and other agencies
- Created Micro Clerk E-Learnings for Clerks
- Organized training, client meetings, team meetings and events.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Responded promptly to customer inquiries regarding product features or services offered.
- Compiled data from various sources to create detailed reports for management.
- Managed multiple calendars for multiple Courts simultaneously; scheduled Clerks accordingly.
- Developed and maintained effective relationships with internal and external stakeholders.
- Researched information related to specific projects or topics as requested by management personnel.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Gathered, entered and updated data to maintain departmental records and databases.
- Conducted research projects as requested by management team.
- Provided assistance during special projects or events as needed.
- Ensured compliance with all applicable laws regarding employment practices.
- Maintained accurate records of employee attendance, vacation requests, absences.
Legal Administrative Specialist III/Court Administrative Specialist
King County
Seattle, WA
11.2021 - 03.2024
- This is a hybrid position that works multiple departments and positions both virtually and in person: Live Chat(remote) /Front Desk (in person)- respond to customers' questions and requests while providing the best customer service, maintaining the Washington State and Federal laws regarding sensitive and sealed information
- Protection Order Office (in person)/Virtual Protection Order Office(remote) - Provide customers with assistance with petitioning the court for a civil protection order
- Ensure petitioners receive certified copies of signed orders and issue said orders to local Law Enforcement
- Docket hearings into KC Script
- Review and respond to emails from Court, Citizens, and Law Enforcement
- Working Copies - Create and send out customer orders by creating case binders for the court
- Work with customers to help them navigate the documents for their case and ensure they are ready for court
- Correspondence - process incoming correspondence from the public as well as inmates and ensure that their inquiries are addressed in a prompt manner
- Help customers navigate and troubleshoot online portal
- Review and respond to emails from Court, Citizens, and Law Enforcement
- Court - provide clerk services to the court as the court's calendar dictates
- This will include handling all paperwork that must go to the judge, recording the minutes of each hearing/trial and ensuring the proper filing of all orders and judgments the court issues
- Docket hearings and trials as they are scheduled in KC Script
- On top of the regular duties tasked to my job, I also provide training and mentorship to new staff whether they are in office or in Court.
Human Resources Manager
Safeway
Everett, WA
08.2019 - 10.2021
- Maintained and developed effective internal procedures, handled all employee-related issues, spearheaded employee recruitment, training, and retention efforts during the pandemic which resulted in a solid team that kept the store in the top ten for customer satisfaction and retention in the entire district
- Established and maintained the store's ranking in the top 5 in the district for employee retention and customer satisfaction
- Organized and hosted multiple hiring events for stores across the district to help the company maintain staffing needs.
Customer Service Specialist
Fred Meyer
Monroe, WA
03.2017 - 08.2019
- Addressed and resolved all customer inquiries and complaints
- Processed cash transactions and refunds according to company policy
- Processed money transfer and money receipt transactions according to federal and state law
- Maintained and updated all records for state and company audits
- Acted as back-up for the cashiers as business needs required.
Account Payable Specialist
Stevens Pass Mountain Resort
Leavenworth, WA
11.2012 - 03.2017
- Managed Accounts Payable using Sage accounting software
- Handled Accounts Payable for separate entities and vendors
- Analyzed workflow processes and adjusted protocol as needed to optimize productivity
- Ensuring invoices paid in a timely and accurate manner while adhering to departmental procedures
- Corrected an error that had been costing the company $15k a year, was able to get the incorrect invoices refunded and earned the company back $45k
- Establishing and maintaining relationships with new and existing vendors
- Comparing purchase orders, prices, terms or payment and other charges.
Education
High School Diploma -
North Medford High School
06.2006
Skills
- Microsoft Office Suite
- PeopleSoft HRMS
- Presentation Development
- Office Administration
- Documentation and Recordkeeping
- Excel
- Outlook
- Teams
- Zoom
- Report Preparation
- Calendar Management
- Time and labor control
- Project Planning
- Order Processing
- Customer Relations
- KC Script
- Document Management
- Calendar maintenance and docketing
- Office record management
- Scheduling
- Confidential Document Control
Certification
- Complying with HIPAA for Business Associates
- Data Classification and Handling
- Data Privacy and Safe Computing
- DJA Sealed & Confidential Records 101
- JAMS Basics Orientation and Navigation Course 1 and 2
- PCI Security Standards at the POS, IT, and Back Office
References
References available upon request.
Timeline
Administrative Specialist IV/ Court Services Lead
King County
03.2024 - Current
Legal Administrative Specialist III/Court Administrative Specialist
King County
11.2021 - 03.2024
Human Resources Manager
Safeway
08.2019 - 10.2021
Customer Service Specialist
Fred Meyer
03.2017 - 08.2019
Account Payable Specialist
Stevens Pass Mountain Resort
11.2012 - 03.2017
High School Diploma -
North Medford High School
- Complying with HIPAA for Business Associates
- Data Classification and Handling
- Data Privacy and Safe Computing
- DJA Sealed & Confidential Records 101
- JAMS Basics Orientation and Navigation Course 1 and 2
- PCI Security Standards at the POS, IT, and Back Office