CLAIRE MCKISSICK READ
Austin,Texas
Summary
Results-driven customer success professional with proven experience in process optimization, project coordination, and customer experience management. Passionate about people and building relationships, with a Bachelor's degree in Communication and Leadership from the University of Texas at Austin. Skilled at identifying efficiency gaps and implementing effective solutions in fast-paced environments. Combines strong attention to detail with exceptional organizational abilities to drive operational excellence and deliver superior outcomes.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist II
ROKA Sports
Austin, Texas
07.2024 - Current
- Spearhead operational efficiency initiatives for the Customer Experience team, resulting in streamlined workflows and improved response times
- Analyze customer interaction data to identify recurring pain points and implement targeted process improvements
- Partner with cross-functional teams to enhance customer journey touchpoints across multiple communication channels
- Lead training sessions for new team members on best practices for customer interactions and problem resolution
Customer Experience Specialist I
ROKA Sports
Austin, Texas
10.2022 - 07.2024
- Managed critical operational continuity during leadership transition, including scheduling, project coordination, and administrative support for senior leadership
- Led the implementation of a new communication platform, ensuring seamless adoption across the organization
- Developed and refined standard operating procedures for customer interactions, resulting in more consistent service delivery
- Identified and executed website improvements to enhance user experience and reduce support inquiries
Field Support Agent
Camp Gladiator (CG)
Austin, Texas
06.2021 - 09.2022
- Coordinated operational support for 3,000+ field trainers nationwide using Zendesk and Salesforce platforms
- Collaborated with Field Success team to develop and implement standardized processes for administrative and creative projects
- Pioneered process improvements that streamlined communication between headquarters and field operations
- Analyzed operational data to identify efficiency gaps and propose solutions for nationwide implementation
Field Operations Intern
Camp Gladiator (CG)
Austin, Texas
06.2021 - 09.2021
- Supported cross-departmental projects in Accounting, Marketing, and Operations
- Assisted Field Operations Manager with logistics coordination and administrative tasks
- Contributed to the development of best practices for field operations
Guest Services Intern
Young Life, Crooked Creek Ranch
Fraser, Colorado
05.2018 - 08.2018
- Managed event logistics and scheduling for 500+ weekly participants, prioritizing safety and experience quality
- Supervised 25+ staff members to ensure operational excellence in service delivery
- Coordinated ropes course activities with strict adherence to safety protocols
Education
Bachelor of Arts - Communication & Leadership, Business Management
University of Texas at Austin
Austin, Texas12.2021
Athletic Scholarship - Softball
Texas Tech University
Lubbock, Texas01.2018
Skills
- Process Improvement
- Project Coordination
- Cross-functional Collaboration
- Customer Experience Enhancement
- Team Leadership
- Problem Solving
- Communications
- Relationship Building
Timeline
Customer Experience Specialist II
ROKA Sports
07.2024 - Current
Customer Experience Specialist I
ROKA Sports
10.2022 - 07.2024
Field Support Agent
Camp Gladiator (CG)
06.2021 - 09.2022
Field Operations Intern
Camp Gladiator (CG)
06.2021 - 09.2021
Guest Services Intern
Young Life, Crooked Creek Ranch
05.2018 - 08.2018
Bachelor of Arts - Communication & Leadership, Business Management
University of Texas at Austin
Athletic Scholarship - Softball
Texas Tech University
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