Claire Mendoza

• Streamlined check-in and check-out processes for improved efficiency and guest experience.
• Participated in regular meetings with department heads to provide updates on guest relations efforts and discuss areas for potential improvement.
• Provided valuable feedback to management on guest trends, preferences, and opportunities for improvement.
• Contributed to revenue growth by upselling room upgrades and additional services when appropriate.

Greeting customers

Maintaining clean environment

Clean facilities or work areas

Staging dining areas

Clearing tables

Practice responsible alcohol service

Provide food and beverage product knowledge

Resolve customer complaints

Serving foods and items

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.