Summary
Overview
Work History
Education
Skills
Timeline
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Claire Messer

Claire Messer

Customer Service Representative
Minnetonka,Minnesota

Summary

Customer focused professional with over ten years experience who is Willing to take on any task to support the team and help business succeed. Offers strong customer service, and deescalation skills. Strong beliefs in a positive work culture and goes above and beyond to treat my coworkers and clients with respect and integrity.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

MEDSURETY
04.2024 - 10.2024
  • Efficiently answer client employee calls regarding various aspects of their benefit plans while ensuring a high level of customer satisfaction
  • Provide timely and accurate, high quality customer service to plan participants & internal business partners
  • Strive for first call resolution with all participant interactions including complaints and escalations
  • Proactively recommend solutions and set appropriate expectations for participants
  • Maintain compliance on all HIPAA guidelines and regulations

Transportation Specialist

UCare of MN
01.2021 - 01.2022
  • Handle a high volume of incoming calls from clients requesting medical rides covering the entire state of Minnesota
  • Coordinate new, future, and in progress medical rides between the client and over forty medical cab providers depending on a variety of factors
  • Accurately input a variety of sensitive information regarding client details, travel details, in addition to correcting and/or updating information which then had to be updated via phone to the corresponding transportation provider

Senior Customer Service Representative

ShopHQ
01.2017 - 01.2020
  • Answer incoming calls while maintaining a low average handle time, average above 95% customer satisfaction provided by survey results and maintain above 90% in quality assurance
  • Design and implement various recognition programs to raise moral for over sixty agents working from both at home and in office
  • Consistently improve customer satisfaction through expert resolution of conflicts and issues

Customer Success Specialist

Merchology
01.2020 - 01.2021
  • Communicate with clients via phone, email, web portal and live chat regarding the processing of their orders in a timely manner to ensure firm deadlines were met
  • Meet or exceed expectations of monthly KPI scores based on a variety of measurable statistics (quality, customer feedback, etc)
  • Communicate effectively with a variety of departments internally, additionally with three separate locations to ensure inventory was available and product would be delivered by promised date

Education

Program Managment -

Colorado Technical University
04.2026

Liberal Arts -

Minneapolis Community & Technical College
Minneapolis

Chaska Senior High School -

Chaska Senior High School
Chaska, Minnesota
06.2006

Skills

  • Customer Relationship Management
  • Conflict Resolution
  • Mentoring
  • Multitasking and Prioritizing
  • Training & Development
  • Leadership Experience
  • Microsoft Office Suite
  • Multi-Line Phone Systems
  • POS Systems and Ordering Platforms
  • De-Escalation Techniques

Timeline

Customer Service Representative

MEDSURETY
04.2024 - 10.2024

Transportation Specialist

UCare of MN
01.2021 - 01.2022

Customer Success Specialist

Merchology
01.2020 - 01.2021

Senior Customer Service Representative

ShopHQ
01.2017 - 01.2020

Program Managment -

Colorado Technical University

Chaska Senior High School -

Chaska Senior High School

Liberal Arts -

Minneapolis Community & Technical College

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Claire MesserCustomer Service Representative