Summary
Overview
Work History
Education
Skills
Timeline
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Claire Mongillo

Chesterfield,VA

Summary

History includes working with Telestaff to handle the day-to-day schedules of 600 field employees. Dedicated and hardworking team manager with good problem-solving, organizational and record keeping skills. Skilled at training and guiding scheduling coordinators overseeing a busy Operation. Excellent customer service and conflict management skills. Experienced in maintaining confidentiality and adhering to staffing requirements. Proficient Scheduling Coordinator looking for a dynamic role with a growing team bringing 25 years' experience .

Overview

26
26
years of professional experience

Work History

Payroll Assistant

GPM Investments LLC
Richmond, VA
05.2023 - Current
  • Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
  • Resolved discrepancies in employee paychecks on an individual basis.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
  • Processed payroll for up to 13,000 employees weekly using specialized software.
  • Calculated overtime wages and vacation accruals as required by state laws.
  • Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
  • Administered payroll for large staff using Kronos software programs.
  • Administered payroll for large staff using various software programs.
  • Identified, researched and resolved issues with hours worked.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Resolved payroll discrepancies by analyzing information and providing solutions.
  • Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
  • Utilized payroll software efficiently to process payroll and generate necessary reports.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Coordinated with HR department to verify employee information and payroll processing.
  • Calculated employee leave time by comparing available hours against listed hours.
  • Responded to employee inquiries regarding payroll and timekeeping.

Scheduling Coordinator

American Medical Response
Richmond, VA
03.2013 - Current
  • Monitored workflow and schedules to ensure necessary staffing for peak times
  • Developed effective scheduling processes to achieve appropriate workflow
  • Developed and updated scheduling policies covering all business units
  • Resolved manpower shortage problems in a timely fashion.
  • Staffed 3 regions with over 600 employees
  • Trained a group of 12 operations supervisors in reference to Workforce Telestaff
  • Trained new employees in use of Telestaff
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with the company's management team.
  • Checked accuracy and integrity of system information and located missing details.

Emergency Medical Technician/FTO

American Medical Response
New Haven, CT
09.1998 - 08.2013
  • Monitored patients from scene to hospital transfer and performed necessary in-transit care.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Executed reasoned and logical decision making in emergent situations.
  • Managed care in the field and in-transit, including performing standard testing and administering necessary medication.
  • Operated emergency vehicles with a focus on safety and efficiency while in transit.
  • Operations duties on Night shifts coordinating field personnel and equipment and working closely with other departments to ensure 911 service

Education

High School Diploma -

Guilford High School
Guilford, CT
1985

Associate of Arts - Photography

Colby-Sawyer College
New London, NH
1987

Skills

  • Verbal and written communication scheduling software
  • Workforce Telestaff  scheduling software
  • Microsoft Office proficiency
  • Problem resolution
  • Strong interpersonal skills
  • Training and development
  • Administrative operations
  • Medical terminology
  • Staff motivation
  • Self-directed

Timeline

Payroll Assistant

GPM Investments LLC
05.2023 - Current

Scheduling Coordinator

American Medical Response
03.2013 - Current

Emergency Medical Technician/FTO

American Medical Response
09.1998 - 08.2013

High School Diploma -

Guilford High School

Associate of Arts - Photography

Colby-Sawyer College

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Claire Mongillo