Claire Painter
Litchfield,IL
Summary
Adept Technician from Lincoln Land Community College, renowned for exceptional attention to detail and superior customer service skills. Expert in hardware diagnostics and repairs, alongside proficient networking abilities. Achieved significant improvements in equipment reliability and safety, training team members to uphold high standards. Demonstrates a strong capacity for multitasking and organization, ensuring optimal operational efficiency. I am also a motivated IT professional with a strong foundation in troubleshooting, network administration, and technical support. Equipped with a CompTIA IT Pro certification, I have developed a deep interest in helping organizations maintain and improve their IT infrastructure. Passionate about learning new technologies, solving complex technical challenges, and delivering top-notch support, I am eager to begin my career as an IT Technician, where I can contribute my skills and grow within the field. Known for my problem-solving abilities, attention to detail, and excellent communication skills, I thrive in dynamic environments that require both technical and customer-focused solutions.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technician as Needed
Lincoln Land Community College
01.2024 - 08.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Lincoln Land Community College05
IL 01.2019 - 05.2025
Skills
- Attention to Detail
- Works Well Under Pressure
- Multitasking and Organization
- Hardware: Installation, upgrades, diagnostics, and repairs for PCs, laptops, and peripherals
- Networking: TCP/IP, LAN/WAN, routers, switches, VPN setup
- Software: Microsoft Office Suite, remote desktop tools, antivirus software
- Troubleshooting: Hardware and software problem-solving, system optimization, user support
- Customer Service: Strong communication and technical support skills, ability to explain technical issues in non-technical terms
- Windows Server Management: Deployed and managed a virtual Windows Server environment for user access and file sharing
- Coding fully functional membership sites
- AI powered Chatbox
Projects Network Design and Implementation: Designed and implemented a small-scale network for a classroom, including setup of routers, switches, and client machines
Certification
- Comptia IT Pro Certification
Comptia IT Pro Certified
- BIOS Update and Statistics
- Computer Hardware fixes
- Computer Engineering
- Computer Networking
- Setting up a Wireless Network
- Content management systems
- Creating a Wireless Network, 2 years
- CRM software
- Customer service
- Cybersecurity
- Data analysis skills
- Data Analysis using Microsoft Excel, 6 years
- Database administration, 5 years
- DHCP
- Disk management
- DNS
- Editing Properties and Details, 6 years
- Electrical troubleshooting, 2 years
- ERP systems
- Etsy E-commerce, 3 years
- Facebook Advertising, 4 years
- Fluent English Communicator, 26 years
- Forklift
- Hyperlinking, 8 years
- Information Security
- Information Technology, 6 years
- IT management
- LAN, WAN, WLAN
- Linux, 2 ye
- Mac OS
- Manufacturing
- Microsoft Access, 2 years
- Microsoft SQL Server
- Microsoft Windows
- Microsoft Windows Server
- Network administration, 6 years
- Network Firewalls
- Operating systems
- Operational risk management, 2 years
- Python, 2 years
- Ranking 1st on Google, 5 years
- Search Engine Optimization, 4 years
- Search engines, 8 years
- Software troubleshooting
- SQL, 1 year
- SSID configuration, 2 years
- System administration, 7 years
- Task Manager, 2 years
- TCP
- TCP/IP
- Technical support
- Threat detection & response, 2 years
- User Experience (UX)
- User Interface (UI)
- Virtualization, 6 years
- VMWare
- VPN
Languages
English
Timeline
Technician as Needed
Lincoln Land Community College
01.2024 - 08.2024
Lincoln Land Community College05
01.2019 - 05.2025
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