Claire Parker
Cleveland,OH
Summary
Dynamic Clinical Research Coordinator with extensive experience at Cleveland Clinic, adept in electronic data capture and documentation management. Proven track record in enhancing patient enrollment and engagement through innovative strategies. Strong communicator and mentor, fostering team collaboration while ensuring compliance with good clinical practices and regulatory standards.
Overview
37
37
years of professional experience
Work History
Clinical Research Coordinator
Cleveland Clinic
9500 Euclid Ave
10.2008 - 12.2013
- Coordinated clinical trial activities, ensuring compliance with regulatory requirements and protocols.
- Prepared and maintained study documentation, contributing to accurate record-keeping and data integrity.
- Facilitated communication between investigators, sponsors, and research teams to streamline project workflows.
- Monitored patient enrollment and retention efforts, implementing strategies to enhance participant engagement.
- Trained and mentored junior staff on best practices in clinical research methodologies and compliance standards.
- Developed standard operating procedures to improve operational efficiency across multiple research projects.
- Led cross-functional meetings to align project goals with organizational objectives and stakeholder expectations.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
- Contributed to the successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
- Enhanced patient enrollment in clinical trials by developing and implementing effective recruitment strategies.
Administrative Assistant
Cleveland Clinic
9500 Euclid Ave Cleveland, OH 44195
07.2005 - 10.2008
- Coordinated daily administrative operations, ensuring efficient workflow across departments.
- Managed scheduling for multiple executives, optimizing time and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in budget preparation and monitoring, contributing to financial accuracy.
- Trained new staff on office procedures and software applications, fostering team productivity.
- Streamlined communication between departments, improving information flow and collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Front Desk Receptionist
Cleveland Clinic
9500 Euclid Ave Cleveland, OH 44195
07.2000 - 07.2005
- Managed patient check-in processes, ensuring efficient flow and minimizing wait times.
- Coordinated appointment scheduling using electronic health record systems to enhance service delivery.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Streamlined front desk operations by implementing new procedures for data entry accuracy and organization.
- Trained new staff on front desk protocols and best practices to maintain high performance standards.
- Collaborated with medical teams to relay vital patient information, improving communication and care coordination.
- Monitored inventory of office supplies, placing orders as needed to ensure uninterrupted operations.
- Developed workflow improvements that increased overall efficiency in managing patient check-ins and scheduling activities.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Emergency Department Unit Secretary
Cleveland Clinic
9500 Euclid Ave., Cleveland, OH 44195
09.1978 - 07.2000
- Managed patient admissions, ensuring accurate data entry and documentation in electronic health records.
- Coordinated communication between medical staff and patients, enhancing overall departmental efficiency.
- Oversaw scheduling of appointments and surgeries, optimizing workflow within emergency department operations.
- Facilitated patient triage processes by prioritizing cases based on urgency and medical needs.
- Trained new unit secretaries on policies and procedures, fostering a knowledgeable support team.
- Implemented process improvements to streamline administrative tasks, reducing wait times for patient services.
- Led daily briefings with clinical staff to address operational challenges and enhance service delivery.
- Developed standardized protocols for handling medical records, ensuring compliance with healthcare regulations.
- Contributed to a safe environment for patients and staff by monitoring visitor access and adhering to established security protocols.
- Facilitated seamless shift transitions through thorough hand-offs that included status updates on current patients and any pending tasks for incoming colleagues.
- Expanded skillset by participating in continuing education opportunities, staying current on industry trends and best practices pertaining to emergency department operations.
- Increased efficiency of the emergency department by managing supplies inventory, ordering necessary items, and maintaining organized storage areas.
- Expedited billing processes through prompt submission of accurate insurance information for each admitted patient during their stay in the emergency department.
- Streamlined emergency department operations by prioritizing tasks and delegating responsibilities to appropriate staff members.
- Reduced patient wait times by facilitating timely admissions and discharges in collaboration with nursing staff and physicians.
- Supported quality patient care by serving as a liaison between patients, families, and healthcare providers to address concerns or questions.
Library Clerk
Cleveland Public Library
325 E. Superior Ave. Cleveland, OH 44114
08.1976 - 09.1978
- Processed library materials for circulation, ensuring accurate cataloging and shelving.
- Assisted patrons with inquiries, enhancing user experience through effective communication.
- Managed interlibrary loans, coordinating requests and ensuring timely delivery of materials.
- Trained new staff on library systems and protocols, fostering a collaborative work environment.
- Implemented efficient check-out procedures, improving workflow and patron satisfaction rates.
- Organized community events and programs, promoting library services to diverse audiences.
- Analyzed patron feedback to recommend improvements in services and operational practices.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
- Expedited material acquisition process by processing incoming shipments of new books and other materials promptly upon arrival at the library.
- Increased accessibility for all patrons by providing knowledgeable guidance on using adaptive equipment or technology when needed.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Answered questions from patrons and helped to find desired materials.
- Helped children select appropriate reading level library books.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Placed books on proper shelves when returned to circulation.
- Delivered books to the sick and shut-in. patients in hospitals, patients in extended care facilities and patients in facilities that were isolated from others.
Education
No Degree - Basic College Courses
CCC-Metropolitan Campus
2900 Community College Ave., Cleveland, OH 4411509-1975
High School Diploma -
East Technical High School
2439 East 55th St., Cleveland, OH 4410407-1975
Skills
- Good clinical practices
- Electronic data capture
- Documentation management
- Informed consent
Timeline
Clinical Research Coordinator
Cleveland Clinic
10.2008 - 12.2013
Administrative Assistant
Cleveland Clinic
07.2005 - 10.2008
Front Desk Receptionist
Cleveland Clinic
07.2000 - 07.2005
Emergency Department Unit Secretary
Cleveland Clinic
09.1978 - 07.2000
Library Clerk
Cleveland Public Library
08.1976 - 09.1978
No Degree - Basic College Courses
CCC-Metropolitan Campus
High School Diploma -
East Technical High School