Dynamic and results-driven professional with extensive experience at The Home Depot Inc. Proven expertise in customer service and cash handling, enhancing transaction efficiency and team performance. Recognized for training and mentoring cashiers, fostering a motivated team environment, and implementing effective problem-solving strategies to elevate customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Head Cashier
The Home Depot Inc
Oversaw cashiers while managing all aspects of front-end operations for seamless transactions. Provided exceptional customer service by resolving issues swiftly and effectively. Trained team members on best practices while monitoring their performance regularly. Executed price checks and markdowns to ensure accurate product pricing. Maintained security measures for cash handling, ensuring integrity of financial transactions. Created a welcoming atmosphere on the front end, encouraging customer engagement. Acted as central resource for customer inquiries, fostering improved relationships. Streamlined operations by expediting transactions and addressing concerns proactively.
Assisted in maintaining cash drawer integrity through regular audits.
Supported team in training new cashiers on register operations and customer service protocols.
Handled customer inquiries and resolved issues to enhance satisfaction.
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Adapted quickly to changing store policies and procedures while ensuring compliance during transactions.
Utilized POS systems to track sales trends and assist with inventory management tasks.
Maintained cleanliness and organization of checkout area to promote a welcoming environment.
Collaborated with management to implement promotional displays that increased product visibility.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Helped customers complete purchases, locate items, and join reward programs.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Assisted customers by answering questions and fulfilling requests.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Educated employees on register use, merchandising, and customer service.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Led cashiers and associates in providing thoughtful customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Caregiver
Companion Care
02.2021 - 04.2024
Provided compassionate personal care, assisting clients with daily living activities and mobility support.
Monitored client health and well-being, reporting changes to medical staff and family members promptly.
Developed engaging activities tailored to individual preferences, enhancing overall mental and emotional health.
Maintained a clean, safe environment by following hygiene protocols and ensuring proper sanitation of living spaces.
Assisted in medication management, ensuring adherence to prescribed schedules and documenting compliance accurately.
Collaborated with healthcare professionals to create personalized care plans that met each client's unique needs.
Trained new caregivers on best practices for personal care, safety protocols, and effective communication techniques.
Led initiatives to improve client satisfaction through feedback collection and implementation of suggested enhancements.
Assisted clients with activities of daily living, promoting independence and quality of life.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Transported individuals to events and activities, medical appointments, and shopping trips.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Provided compassionate and patient-focused care to cultivate well-being.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assisted with daily living activities, running errands, and household chores.
Monitored clients' overall health and well-being and noted significant changes.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Identified needs and coordinated plans for travel and out-of-town functions.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Caregiver
Homeinsteadseniorcareonline
03.2020 - 04.2023
Provided compassionate personal care, assisting clients with daily living activities and mobility support.
Monitored client health and well-being, reporting changes to medical staff and family members promptly.
Developed engaging activities tailored to individual preferences, enhancing overall mental and emotional health.
Maintained a clean, safe environment by following hygiene protocols and ensuring proper sanitation of living spaces.
Assisted in medication management, ensuring adherence to prescribed schedules and documenting compliance accurately.
Collaborated with healthcare professionals to create personalized care plans that met each client's unique needs.
Trained new caregivers on best practices for personal care, safety protocols, and effective communication techniques.
Led initiatives to improve client satisfaction through feedback collection and implementation of suggested enhancements.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted clients with activities of daily living, promoting independence and quality of life.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Transported individuals to events and activities, medical appointments, and shopping trips.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Monitored clients' overall health and well-being and noted significant changes.
Assisted with daily living activities, running errands, and household chores.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Guided patients to restroom to support bladder and bowel relief requirements.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Entrusted to handle confidential and sensitive situations in professional matter.
Completed regular check-ins and progress report for each client.
Recorded status and duties completed in logbooks for management.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Scheduled daily and weekly care hours for client caseload.
Handled incoming mail, bills and invoices and completed appropriate actions.
Maintained strong connections within caregiver community to gain continuous knowledge.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Maintained entire family's schedule and organized events.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Identified needs and coordinated plans for travel and out-of-town functions.
Liaised with key accounts to deliver targeted administrative household support.
Caregiver
Serengeti Senior Care
02.2020 - 03.2022
Provided compassionate personal care, assisting clients with daily living activities and mobility support.
Monitored client health and well-being, reporting changes to medical staff and family members promptly.
Developed engaging activities tailored to individual preferences, enhancing overall mental and emotional health.
Maintained a clean, safe environment by following hygiene protocols and ensuring proper sanitation of living spaces.
Assisted in medication management, ensuring adherence to prescribed schedules and documenting compliance accurately.
Collaborated with healthcare professionals to create personalized care plans that met each client's unique needs.
Trained new caregivers on best practices for personal care, safety protocols, and effective communication techniques.
Led initiatives to improve client satisfaction through feedback collection and implementation of suggested enhancements.
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Transported individuals to events and activities, medical appointments, and shopping trips.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Monitored clients' overall health and well-being and noted significant changes.
Assisted with daily living activities, running errands, and household chores.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Guided patients to restroom to support bladder and bowel relief requirements.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Entrusted to handle confidential and sensitive situations in professional matter.
Completed regular check-ins and progress report for each client.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Recorded status and duties completed in logbooks for management.
Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Maintained strong connections within caregiver community to gain continuous knowledge.
Scheduled daily and weekly care hours for client caseload.
Handled incoming mail, bills and invoices and completed appropriate actions.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Maintained entire family's schedule and organized events.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Identified needs and coordinated plans for travel and out-of-town functions.
Liaised with key accounts to deliver targeted administrative household support.
Education
No Degree -
Ulk
Rwanda Kigali
High School Diploma - French Language And Literature
St Francois De Shangi
Rwanda
06.2004
Skills
Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Stock replenishment
Customer service management
Adaptability and dependability
Employee training
Multi-tasking skill
Cash handling
Team leadership
Workplace safety
Training and coaching
Policy enforcement
Opening and closing procedures
Customer relations
Flexible schedule
Cashier training
Drawer balancing
Transaction approvals
New hire training
Returns processing
Credit card processing
Crisis management
Shrinkage reduction strategies
Hard-working
Team discipline management
Customer dispute resolution
Price verification and adjustments
Employee engagement and motivation
Cashier supervision
Customer behavior analysis
Store policies
Problem-solving
Product knowledge
Attention to detail
Money handling
Customer engagement
Coaching and mentoring
Team collaboration
Cash transfers
High-volume transaction handling
Stress management
Payment processing
POS systems
Loss prevention
Store opening and closing
Price verification
Point of sale operation
Refunds and exchanges
Verbal/written communication
Languages
French
Native or Bilingual
Kinyarwanda
Native or Bilingual
Kirundi
Limited Working
Kinyanja
Full Professional
Kiswahili
Full Professional
English
Professional Working
Timeline
Caregiver
Companion Care
02.2021 - 04.2024
Caregiver
Homeinsteadseniorcareonline
03.2020 - 04.2023
Caregiver
Serengeti Senior Care
02.2020 - 03.2022
Head Cashier
The Home Depot Inc
No Degree -
Ulk
High School Diploma - French Language And Literature